Business Development Representative

Phila Communications LLC is an IT contracting company in Philadelphia. We deliver high quality service by providing our customers with a personalized customer experience. Our team is punctual, trustworthy, and expertly trained. Our core values include safety, professionalism and customer satisfaction. We pride ourselves on our unwavering dedication to our customers and commitment to quality. Our mission is to always treat our customers as family and not rest until they're happy with our work.

Phila Communications is looking for high-energy, very organized people with advanced communication skills to join our elite team. As a BDR, you will be on the front-lines of a fast-growing managed service provider business - talking commerce and payments with business owners and executives at small to medium size businesses. You should be comfortable on the phone, have excellent email drafting skills, and a genuine curiosity in the operations of various types of online businesses and their structures. Importantly, you should be comfortable with, or quick to learn, the user interfaces of software programs (like Salesforce CRM) that support you in ramping and maintaining your pipeline.

As a Business Development Representative, you will work with our Sales team to find new partners. BDRs are responsible for targeted cold, outbound outreach to develop and close new leads for small and medium sized businesses. You will use personalized efforts to authentically connect with potential customers and spark curiosity.

Responsibilities: 

• Contact and qualify leads - Prospect new sales leads by making an initial phone or email contact. Engage the account and prepare them for the Account Executive. Connect with as many leads as possible to encourage the purchase of the product offered. Be the point person for your team's sales lead qualification process.
• Manage current accounts – Stay in close contact with existing accounts or leads and create brand awareness, educational opportunities, and request referrals. Coordinate in-person meetings and calls between the new clients and Account Executives.
• Customer support –  Answer calls and emails from clients, identify the issue and make suggestions for future or new products or services.

Requirements:

• Hands-on experience with multiple sales techniques (including cold calls)
• Experience with CRM software
• Familiarity with MS Excel (analyzing spreadsheets and charts)
• Understanding of sales performance metric

This is initially a commission based position with the ability to move to base plus commission in the future. All your information will be kept confidential according to EEO guidelines.