Business Office Manager

The Business Office Manager/Human Resource Specialist works directly with all residents, family and

employees. Responsible for the timely input of information within the accounting systems and the

management office. Directly involved in the maintenance of trust accounting records, census information,

medical billing, timely collection of accounts receivable from all payor sources, and resident accounts

receivable statements. Manages all aspects of payroll and human resources to ensure all processes and

policies are performed.

• Work with management company (CES) Billing Analyst to ensure all ancillaries are input for monthly billing.
• Responsible for all policies and procedures to be communicated to team and enforced.
• Maintain, understand, and comply with the CES Accounting Manual.
• Record payments received to appropriate cash receipts journal and resident account.
• Verify accuracy of daily deposit ticket with cash receipts journal.
• Maintain a financial file on each resident.
• Monitor and collect accounts receivable (report delinquent account collection efforts to Administrator in accordance with company collection policies).
• Maintain admissions log.
• Assist in admission of residents in coordination with Administrator, Director of Nursing, and other team members to assure all necessary admission forms are completed on a timely basis.
• Assist with resident Medicaid/Medicare qualification process in coordination with Social Services and appropriate local agencies.
• Work with CES accounts payable by creating manual check requests when needed and by making copies of all bills and sending to contact person.
• Meet with families requesting past due balances.
• Send collection letters as needed for paid balances.
• Interpret employee policy and procedure manual and benefits.
• Review applications and make recommendations to department heads for interviews.
• Place ads for recruiting purposes, conduct applicant screenings, and coordinate drug testing.
• Responsible for pre-offer, post-offer, on-boarding, and completing initial orientation material, including contract staff.
• Order drug testing kits from CES and maintain adequate quantity of drug testing kits for facility.
• Monitor and maintain all employee records/files, including contract service employees.
• Serve as advisor on day-to-day basis for employee related issues.
• Present in-service education programs on new and existing employee policy and/or benefits.
• Attend Regional meetings, as needed.
• Serve as point of contact for all payroll processing and issues.
• Complete all necessary documentation and monitor all worker’s compensation claims in coordination with CES Human Resources.
• Responsible for benefits enrollment.
• Primary correspondent for wage verifications, unemployment claims, and garnishments.
• Maintain office supplies and answers phone for facility.