Business Office Supervisor 1.0 FTE

FTE/Scheduled Weekly Hours:

PRIMARY FUNCTIONS
Reviews and trains staff in appropriate billing and documentation methods to ensure compliance and to maximize reimbursement.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1.    Supervise end-to-end revenue cycle functions including charge capture, billing, collections, and financial assistance programs.  Ensure the department is organized to effectively and consistently meet the needs of patients, providers, and other customers.  Assist patients with questions regarding billing statements, charges and financial responsibilities.
2.    Monitor accounts receivable and ensure timely and appropriate follow-up on outstanding balances to optimize cash flow.
3.    Review and analyze denials, underpayments and reimbursement trends.  Identify root causes and implement corrective actions to improve revenue cycle performance.
4.    Ensure accurate payer configuration and reimbursement methodologies are maintained within the system.
5.    Maintain and update the chargemaster, including establishing appropriate CPT and revenue codes, as well as price setting. 
6.    Work collaboratively with clinical departments to improve charge capture processes.  Identify workflow gaps and work to implement process improvements.
7.    Maintain knowledge of applicable rules and regulations as they relate to the coding, billing and charge processes.

SUPERVISOR RESPONSIBILITIES
1.    Cost Awareness: Contributes to the development of departmental budget. Ensures that budgetary concerns are communicated to Manager as needed.
2.    Employee Performance: Identifies performance expectations and ensures that employees understand and are held accountable to those expectations. Assesses employee performance in a timely manner and works with employees to resolve performance issues. Takes timely and appropriate disciplinary actions. Acknowledges employee accomplishments.
3.    Organizational Policies: Communicates and enforces Waverly Health Center policies. With the Manager develops policies and procedures essential to the operation of the department in compliance with regulatory requirements.
4.    Staffing: Creates and maintains departmental job descriptions with department Manager. Collaborates with Manager to build a team with diverse skills and strengths by selecting the best candidate for each position. Develops effective staffing patterns to meet departmental needs.

MINIMUM QUALIFICATIONS
1.    Education, Experience, and Training

• Must possess high school diploma or equivalent.
• Must have a solid understanding of health care pricing and reimbursement.
• Three to five years of auditing and training experience highly preferred.
• Previous management experience preferred.
• Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required.
• Must be able to read, speak, and write fluent English.

2.    Physical Requirements

• Sitting – Approximately 100% of shift.
• Standing – Not a requirement.
• Walking – Not a requirement.
• Lifting – Not a requirement.
• Twisting – Not a requirement.
• Bending – Infrequent.
• Squat/Kneel – Not a requirement

WORK ENVIRONMENT

1.    May come in contact with hazardous chemicals or treatment modalities.
2.    The possibility exists of exposure to communicable disease due to working in a healthcare environment.
3.    Involvement in patient care may result in unavoidable work-related illnesses.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her manager.

Requirements are representative of the minimum levels of knowledge, skills, and/or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship with the Waverly Health Center.
 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her manager.

Requirements are representative of the minimum levels of knowledge, skills, and/or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship with the Waverly Health Center.