Business Process Analyst (BPA)

Position Overview

The Division of Industrial Relations (DIR)
is implementing a modern, secure, cloud‑based software system to replace legacy
platforms and centralize permitting, licensing, inspections, citations, case
management, notifications, payments, and reporting across the Mechanical
Compliance Section (MCS) and Nevada OSHA.
The IT Business Process Analyst (BPA) will serve as a core project resource
responsible for business process analysis, requirements documentation, testing,
stakeholder coordination, and implementation support throughout the system
development lifecycle.

This role requires significant experience
in workflow analysis, documentation, data standards, system testing, and
implementation support for complex regulatory or permitting systems.

Key Duties and Responsibilities

Business Process Analysis &
Requirements Development

• Analyze DIR’s existing permitting, licensing, inspection,
  citation, enforcement, case management, and fiscal workflows across MCS
  and OSHA.
  
• Apply recognized data processing concepts to business process
  planning and analysis.
  
• Document business and functional requirements for system
  features including permitting workflows, licensing, inspections, asbestos
  project submissions, fines/penalties, notifications, dashboards, and
  payment integration.
  
• Develop detailed work and data flow diagrams that illustrate
  system functions and interactions.
  
• Define data relationships, key data elements, and system
  foundations including objects, locations, inspections, violations, license
  records, user roles, and fiscal data.
  

Stakeholder Engagement

• Consult with DIR staff, inspectors, administrators, licensees,
  contractors, employers, and external partners to determine system
  requirements and validate workflows.
  
• Conduct alternative analyses and propose system enhancements,
  automation opportunities, or efficiency improvements.
  
• Translate complex program requirements into clear, concise
  documentation for vendors, developers, and internal leadership.
  

Testing, Quality Assurance &
Validation

• Develop test plans and scripts for system functionality,
  workflows, user roles, notifications, payment integration, data migration,
  and reporting.
  
• Review and document test results to assess accuracy,
  completeness, and adherence to requirements.
  
• Monitor quality assurance activities throughout configuration,
  customization, and integration phases.
  
• Participate in user acceptance testing (UAT), ensuring real‑world
  validation of workflows.
  

Implementation Support

• Initiate and track system work requests, configuration needs,
  and defect tickets.
  
• Develop bridging specifications between program areas and
  interconnected workflows (e.g., permitting ↔ inspections ↔ fiscal).
  
• Consult with programmers regarding logic, technical
  requirements, data issues, and system deficiencies.
  
• Assist in the preparation of go‑live readiness plans,
  validation checklists, and rollback procedures.
  
• Support the vendor and DIR during go/no‑go decision meetings
  prior to deployment.
  

Training & Change Management

• Train internal and external users on system functionality, role‑based
  workflows, and procedures.
  
• Assist in developing user guides, training materials, and self‑guided
  resources.
  
• Support train‑the‑trainer activities and coordinated outreach
  across multiple stakeholder groups.
  

Data, Integration & Reporting
Support

• Support data migration planning, validation, reconciliation,
  and defect tracking related to legacy systems including Jurisdiction
  Online, Compliance Engine, CashTrack, and spreadsheets.
  
• Assist with documentation and validation of integrations with
  CyberSource/Wells Fargo, iPlan, iSpring, and OIS.
  
• Validate reporting and dashboard requirements for compliance,
  fiscal oversight, inspections, notifications, licensing, public reporting,
  and analytics.
  

Other Duties

• Develop procedural alternatives when software issues arise or
  when workflows require interim manual processes.
  
• Perform related duties as assigned to support the overall
  success of the DIR modernization initiative.
  

Required Knowledge, Skills &
Abilities

Knowledge of:

• Modern computer hardware, software, cloud‑based solutions, and
  web systems.
  
• Business process engineering principles and workflow design.
  
• Research methods, data analysis techniques, and automation
  strategies.
  

Skill in:

• Testing and validating system functionality and changes.
  
• Analyzing workflows, information, patterns, and process
  deficiencies.
  
• Writing clear, precise, and grammatically correct analytical
  documentation.
  
• Facilitating stakeholder meetings, explaining technical
  concepts, and achieving consensus.
  
• Organizing materials and configuring efficient workflows.
  
• Developing, interpreting, and documenting program requirements.
  

Ability to:

• Analyze problems of considerable complexity and propose logical
  solutions.
  
• Maintain effective professional relationships with diverse
  staff and external stakeholders.
  
• Interpret and apply regulations, policies, and program
  procedures.
  
• Perceive and define cause‑and‑effect relationships in business
  processes and automated systems.
  
• Make informed decisions based on multiple alternatives and
  impacts.
  
• Communicate clearly both verbally and in writing.
  

Minimum Qualifications

• Demonstrated experience in business process analysis within
  regulatory, compliance, permitting, licensing, or inspection‑driven
  environments.
  
• Experience participating in software implementation projects,
  preferably in public sector or compliance/regulatory agencies.
  
• Strong documentation, workflow modeling, and requirements‑development
  skills.
  
• Experience with testing, quality assurance, UAT, and system
  validation.
  
• Experience conducting stakeholder interviews and facilitating
  requirements workshops.
  

Preferred Qualifications

• Experience supporting complex system integrations (e.g.,
  payment systems, plan review systems, federal systems).
  
• Background working with Mechanical, OSHA, or other safety‑related
  regulatory programs.
  
• Knowledge of government fiscal processes, fines/penalties
  workflows, and enforcement‑related processes.
  
• Lean Six Sigma Green Belt
  

Work Environment

This contractor works closely with DIR
program managers, inspectors, administrative staff, the Division IT team, and
the software vendor to ensure successful delivery of a statewide system
modernization initiative.