Business Relationship Manager, IT - Health Plan to IT Liaison

JOB DESCRIPTION

Job Summary

Responsible for leveraging the technology for the benefit of the business. Interface and manage strategic relationships with business partners by representing & promoting IM capabilities.

KNOWLEDGE/SKILLS/ABILITIES

• Builds and maintains effective and trusting business relationships with both external and internal stakeholders such as health plan Senior Leadership/Senior Management and/or Corporate Executives, Molina Medical Solutions, other IT functions to understand their business needs, strategies, priorities and key issues.


• Documents, manages and maintains state service level agreements for compliance deliverables for IT.


• Builds, manages and maintains effective Business relationships with key stakeholders in business domain across various domain areas.


• Works as a liaison between the business, Shared Services and IT to deliver key business initiatives, process improvements, manage service level agreements and business communications for their assigned line of business.


• Provides knowledge of business processes, IT technologies and process to inform appropriate project triage.  Consults with the business (as well as collaboration with IT) on project scope, assumptions, development progress and estimation.


• Manages/oversees cross-functional projects to completion for any non-PMO or Domain-led projects.


• Utilizes standard communication protocols and forums to consistently provide updates and promotion of IT services/projects, which includes support and maintenance of marketing plan to promote within IT organization, IT wins/major projects and improves IT value perception both with IT employees and with our business community.


• Translates business needs into IT work product and or project requests. Assimilates and documents business needs project requests and benefit value documentation including high level IT requirements, compliance implications and cost benefit analysis.


• Provides technical and process knowledge within IT across silos and business partners to support consulting, problem resolution/facilitation and effective intake and solutioning. Coaches and brings resources to bear on project deliverables including BRD, RRD, PR, and CR.


• Demonstrates Healthcare business process and/or functional knowledge.


• Demonstrates use of effective communications and soft skills to build and maintain effective business relationships on behalf of IT. 


• Ability to manage high volume of Demand Intake requests from various Business partners across mutiple domain areas


• Ability to identify high level deliverables for cost estimations and timelines. 


• Maintains management/technical skills that can be utilized in the field to solve complex problems.


• Demonstrates use of tools, techniques and communications soft skills to build and maintain effective business relationships on behalf of IT. 

JOB QUALIFICATIONS

Required Education

Bachelor's Degree or equivalent combination of education and experience

Required Experience

6 - 8 years experience in Managed care, IT system delivery or related experience

Preferred Qualifications

• Graduate Degree or equivalent combination of education and experience


• Six Sigma Black Belt, PMI - Project Management Professional, ITIL Certification


• 7-9 years years experience in Managed care, IT system delivery or related experience

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.