Business Srv. Team Lead

• Provide business-focused services through employer contact and feedback


• Contact employers by phone, referral or in person to schedule face-to-face meetings


• Introduce employer to CareerLink® services and available training programs During initial employer visit,


• Develop a network for potential business leads


• Act as an ambassador and concierge to the business community, developing and maintaining relationships with Chambers of Commerce, Economic Development and other business-oriented groups


• Develop and distribute electronic and paper outreach materials in collaboration with the CareerLink® Site Supervisor and CareerLink® partners, according to Lackawanna County WDB policies


• Generate new and recurring job openings, including those created by serving the incumbent workforce


• Support employers in the use of CWDS and assist with solutions to other needs


• Identify employer positions listed on the regional target list


• Train employers to use the job order system and explain how to input job orders


• Meet with Subject Matter Experts to build Job Task Analyses (JTA)


• Utilize Skilldex to complete JTAs


• Enter all employer information and employer contacts into appropriate systems and monitor employer activities


• Interface with other employer company departments and employees


• Provide target estimates or goals and periodic progress reports


• Represent EDSI at conferences, meetings and targeted social functions as required


• Meet performance criteria on a weekly, monthly and annual basis


• Coordinate and provide support to partners within the CareerLink®


• Set up, attend and assist at job fairs


• Supervise Business Service Representatives and implement recruiting processes and initiatives

Education and Experience Requirements

• Bachelor’s degree with marketing, sales and customer service experience


• Ability to make presentations to large groups of people


• Knowledge of Microsoft Office programs