Business Support Coordinator

The Business Support Coordinator will support both the Production and Accounting teams by managing procurement activities, customer communication, vendor coordination, order processing, and basic accounting support functions. This role requires strong organizational skills, attention to detail, communication abilities, and the capability to manage multiple priorities in a fast-paced environment.

Essential Duties & Responsibilities

Production / Operations Responsibilities

• Communicate with vendors regarding lead times, delivery schedules, order status, and related components.
• Coordinate with customers to provide delivery timelines, shipment tracking information, and general order updates.
• Create and issue purchase orders for incoming sales and production requirements.
• Monitor and assist with customs and import-related issues involving incoming shipments.
• Help maintain accurate records of orders, shipments, and procurement activity.
• Coordinate between departments to ensure smooth order fulfillment and delivery timelines.

Accounting Responsibilities

• Reconcile American Express transactions and assist with expense tracking.
• Support Accounts Receivable activities, including customer communication and follow-up.
• Provide customer service support related to invoicing, payments, and order questions.
• Assist with maintaining accurate financial and sales records.
• Support the Accounting Team with additional administrative and operational tasks as needed.

Qualifications

• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Detail-oriented with strong follow-through.
• Comfortable communicating with customers and vendors professionally.
• Basic accounting or bookkeeping experience preferred.
• Experience with Shopify, purchasing systems, or QuickBooks software is a plus.
• Proficiency in Microsoft Office or Google Workspace applications.

Preferred Traits

• Self-motivated and dependable.
• Ability to work across multiple departments collaboratively.
• Problem-solving mindset with the ability to adapt to changing priorities.
• Strong customer service orientation.