Business Svc Servicing Mgr

Role:

The Business Services Servicing Manager is responsible for the accurate processing, documentation, and servicing of commercial loans within the Business Services department. This role maintains the Commercial Servicer and Laser Pro systems, prepares and reviews loan documentation, coordinates closings, and ensures compliance with internal procedures and regulatory requirements. The position requires a high level of precision, technical expertise, and follow-through to ensure timely, complete, and error-free servicing of the Credit Union’s commercial loan portfolio.

Essential Functions & Responsibilities:

• Prepares, reviews, and ensures the accuracy and completeness of all commercial loan closing documentation.

• Coordinates and processes loan packages for all newly approved and renewed loans, ensuring timely imaging and filing.

• Works closely with legal counsel to facilitate closings, including ordering and reviewing title work, flood certifications, and environmental reports.

• Ensures the proper execution of all loan documents and performs post-closing reviews for completeness and compliance.

• Tracks and manages receipt of recorded documents such as mortgages, final title policies, and assignment of rents and leases.

• Orders and manages commercial real estate appraisals and inspections as required.

• Funds new loans and approved construction draws; manages payment posting, including manual corrections for rejected payments.

• Oversees partial releases, ensuring accurate parcel identification and receipt of appropriate payoff amounts.

• Monitors and tracks member insurance coverage, ensuring adequate protection on all collateralized loans.

• Maintains active communication with members to resolve servicing inquiries and provide loan-related guidance as needed.

• Opens business deposit accounts in coordination with the lending process when required.

• Assists with administering the Laser Pro and FICS Commercial Servicer systems.

• Maintains system updates, applies quarterly releases, and tests new features for operational readiness.

• Adds, deletes, and trains system users, ensuring secure and appropriate access to servicing platforms.

• Troubleshoots and resolves system integration issues in partnership with the IT Department.

• Produces and distributes accurate monthly, quarterly, and annual reports on commercial loan activity.

• Completes and distributes annual borrower tax forms (e.g., 1098), and submits IRS reports accordingly.

• Manages compliance documentation for participation loans and ensures proper commitment delivery.

• Balances general ledger accounts in coordination with the Accounting Department and maintains loan conversion schedules (e.g., construction to permanent).

• Ensures timely mailing of payment and delinquency notices; generates and analyzes weekly past-due reports.

• Attends industry conferences and training events to stay informed of regulatory changes and system upgrades.

• Maintains a member first mindset. 

• Upholds core values and builds team member and customer relationships.

• Completes all training as required. 

• Performs other duties as assigned.