Business Systems Analyst 1/2/3

The business systems analyst 1/2/3 is responsible for functional application maintenance, analyzing and resolving application/system issues and recommending and implementing corrective and enhancement modifications to accommodate customer and business requirements. 

Business Systems Analyst 1 

• Assists in effecting positive changes for business users by identifying opportunities for improvement that deliver value to the organization. 
• Analyzes business and user needs by getting to the root of the problem with research and fact-finding, documents business requirements, and recommends system logic modifications as necessary under the direction of experienced Business System Analysts.  
• Works with a business unit on specific project assignments. 
• Creates, maintains, and executes test plans based on business requirements. 
• Identifies, logs, and tracks defects. 
• Work is closely checked, and errors may cause minor delay or expense. 
• Role is established in the Information Technology function. 

Business Systems Analyst 2 

• Assists in effecting positive changes for the business users by identifying opportunities for improvement that deliver value to the organization. 
• Analyzes business and user needs by getting to the root of the problem with research and fact-finding, documents business requirements, and recommends system logic modifications, as necessary.  
• Develops and maintains credibility and effective working relations with both user and IT personnel.  
• Demonstrates an understanding of business problems, IT strategies, issues, and priorities.  
• Participates in less complex technical studies to evaluate business requirements and recommends solutions.  
• Works with an individual business unit on multiple project assignments. 
• Creates, maintains, and executes test plans based on business requirements. 
• Identifies, logs, and tracks defects and performs root-cause analysis when needed. 
• Identifies test cases suitable for automation and maintains automation scripts. 
• Requires guidance in complex problem areas and errors may cause minor delay expense and disruption. 
• Role is established in the Information Technology function.  

Business Systems Analyst 3 

• Devises or modifies procedures to solve complex systems problems.   
• Aligns technology solutions with business strategies.   
• Partners with functional groups within the IT organization, to communicate and clarify business needs, contribute to development of long-range system plans, and ensure products and services are aligned with business needs.   
• Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements.    
• Communicates trends and requirements to and from customers and IT. 
• Creates, maintains, and executes test plans based on business requirements. 
• Identifies, logs, and tracks defects and performs root-cause analysis when needed. 
• Identifies test cases suitable for automation and maintains automation scripts. 
• Develops, reviews and enhances automation frameworks using open-source automation tools such as Playwright, Selenium, and languages like Java and TypeScript.   
• Works with an individual business unit on multi-project assignments.   
• Guides and advises less experienced Business Systems Analysts. 

Business Systems Analyst 1 

0-2+ years directly related experience. 
Staffed by beginners who have a basic understanding of business systems and industry requirements.  
Demonstrated competency in verbal communications, written communications, and interpersonal understanding. 
Ability to establish and maintain a high level of customer trust. 
Ability to establish and maintain confidence in the Information Technology's teams' knowledge of, and concern for, the customer's business needs. 
Ability to manage work and perform varied duties simultaneously. 
Ability to analyze problems and think logically. 
Achievement orientation. 
Flexibility. 
Self-starter. 
Ability to maintain self-control. 
Business system orientation. 

Business Systems Analyst 2 

3+ years directly related experience. 
Demonstrated competency in verbal communications, written communications, and interpersonal understanding. 
Demonstrated ability to research and understand customer issues. 
Demonstrated ability to establish and maintain a high level of customer trust. 
Demonstrated ability to establish and maintain a high level of confidence in the Information Technology team's knowledge of, and concern for, the customer's business needs. 
Demonstrated organization and planning skills, including ability to handle multiple deadlines and associated pressures, and ability to manage work. 
Demonstrated competency in analytical and logical thinking. 
Demonstrated ability to identify and solve problems. 
Demonstrated ability to create a network of relevant individuals to solve operational problems. 
Demonstrated ability to achieve results through others. 
Experience in the adaptation to, and the application of, rapidly changing technology to business needs. Demonstrated proficiency in HTML, XML, Java, TypeScript, and familiarity with frameworks like React or Next.js  
Achievement orientation. 
Business systems orientation. 
Concern for quality. 
Flexibility. 
Self-starter. 
Ability to maintain self-control. 
 
Education 
Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) 
 
Preferred Degree 
Business, Computer Engineering, Computer Science, Information Systems, Mathematics 
 

Business Systems Analyst 3 

5+ years directly related experience. 
Excellent understanding of business systems and industry requirements.  
IT experience in business systems analysis, in a large-scale environment, across multiple hardware and software platforms, or business unit experience that includes working closely with IT in the development and implementation of large-scale systems.  
Demonstrated competency in verbal, written, and presentation communications. Demonstrated competency in interpersonal understanding. 
Demonstrated ability to research and understand customer issues. 
Demonstrated ability to establish and maintain a high level of customer trust. 
Demonstrated ability to establish and maintain a high level of customer confidence in the Information Technology team's knowledge of, and concern for, the customer's business needs. 
Ability to work with all levels of employees, and to influence and impact others. 
Experience in developing others. 
Demonstrated ability to achieve results through others. 
Demonstrated organization and planning skills that include coordination of assigned projects, planning and scheduling, and time management. 
Ability to handle multiple deadlines and associated pressures. 
Experience in the adaptation to, and the application of, rapidly changing technology to business needs. Demonstrated proficiency in HTML, XML, Java, TypeScript, and familiarity with frameworks like React or Next.js  
Demonstrated business systems understanding and orientation.  
Demonstrated flexibility. 
Ability to develop programs and conduct training. 
Demonstrated ability to work independently. 
Achievement orientation. 
Concern for quality. 
Self-starter. 
Ability to maintain self-control. 

Education 
Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) 

Preferred Degree 
Business, Computer Engineering, Computer Science, Information Systems, or Mathematics