Business Systems Director

Systems Strategy & Roadmap

• Develop and maintain the multi-year roadmap for WMS, TMS/OTM, and related logistics platforms supporting Consolidation and Fulfillment operations. 


• Ensure system capabilities align with operational strategies, customer requirements, and business growth objectives. 


• Identify opportunities to standardize processes, improve system utilization, and reduce operational complexity. 


• Partner with IT to align business requirements with technology architecture, security, integration, and support standards. 


• Evaluate emerging technologies and recommend solutions that enhance operational capabilities and improve business performance.

Program Delivery & Implementations

• Provide leadership oversight for system implementations, upgrades, integrations, and major enhancements across Consolidation and Fulfillment operations. 


• Partner with Operations and IT to establish implementation priorities, governance processes, testing strategies, and deployment readiness plans. 


• Translate operational requirements into prioritized business capabilities and functional system requirements. 


• Ensure solutions support inventory accuracy, throughput, visibility, compliance, customer service requirements, and operational efficiency. 


• Monitor project performance, risks, and outcomes to ensure successful delivery and adoption.

Operational Enablement & Continuous Improvement

• Serve as the business owner for core logistics systems, accountable for platform performance, usability, adoption, and continuous improvement.  


• Collaborate with operational leaders to identify, prioritize, and implement system enhancements that improve productivity, quality, and service performance. 


• Lead investigation and resolution of systemic issues impacting operational performance. 


• Establish governance processes for enhancement requests, release management, and system change control. 


• Drive technology-enabled process improvements that support operational excellence and scalability.

Vendor & Stakeholder Management

• Manage relationships with software vendors, implementation partners, and technology providers supporting logistics platforms. 


• Monitor vendor performance and ensure delivery against contractual commitments, service levels, and project objectives. 


• Serve as the primary escalation point for significant system-related issues, risks, and operational impacts. 


• Communicate system strategies, priorities, project status, and risks to business and technology leadership. 


• Build strong partnerships across Operations, IT, Finance, Customer Solutions, and other functional teams to ensure alignment and execution.

Data, Controls & Risk Management

• Ensure systems support accurate data capture, reporting, billing integrity, and operational visibility.


• Partner with Finance, Compliance, and IT to support internal controls, audit requirements, and data governance standards.


• Identify and mitigate risks related to system performance, scalability, cybersecurity, business continuity, and operational disruption.


• Support development of system metrics, reporting, and performance measurement tools to drive informed decision-making.

Strategic Leadership & Influence

• Provide strategic leadership and subject matter expertise for business systems supporting Consolidation and Fulfillment operations.


• Influence cross-functional teams and senior leaders to align priorities, drive adoption, and achieve operational objectives without direct reporting authority.


• Establish governance frameworks and operating standards that promote disciplined decision-making and execution.


• Serve as a trusted advisor on system capabilities, technology investments, and operational process improvements.


• Champion innovation and continuous improvement through effective use of technology, analytics, and data-driven decision-making.

Duties, responsibilities and activities may be assigned or changed from time to time.

• Bachelor’s degree in Supply Chain, Information Systems, Business, Engineering, or a related field.


• 6+ years of experience supporting logistics, supply chain, warehouse, transportation, or business systems environments.


• Experience leading WMS and/or TMS implementations, enhancements, or optimization initiatives.


• Strong understanding of warehouse, fulfillment, and transportation operations.


• Proven ability to translate business requirements into effective technology solutions.


• Experience partnering with vendors, IT teams, and cross-functional stakeholders.


• Demonstrated ability to influence outcomes and drive results without direct reporting authority.


• Strong communication, analytical, and problem-solving skills.


• Experience in Consolidation, Fulfillment, 3PL, retail, or distribution environments preferred.


• Experience with leading WMS, TMS, or logistics technology platforms preferred.


• Lean, Six Sigma, or continuous improvement experience preferred.


• Travel - 25%

Salary: $100,000 - $117,000/year base salary + Bonus and Equity Eligibility 

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. 

Benefits We offer a comprehensive benefits plan including:

• Medical


• Dental 


• Vision


• Flexible Spending Account (FSA)


• Employee Assistance Program (EAP)


• Life & AD&D Insurance


• Disability


• Paid Time Off


• Paid Holidays