Business Team Member for Orthodontic Office

Love helping people and making a difference in their orthodontic journey? Lalor Family Dental’s orthodontic office in Endicott is looking for friendly, organized, and dependable individuals to join our Business Team.

As a key member of our patient-centered, family-friendly practice, you’ll help create smooth, positive experiences for patients of all ages while supporting the orthodontist and the office’s day-to-day operations. No orthodontic experience? No problem! We provide full training in insurance processes, scheduling, patient communication, claims management, and more — and you’ll be paid while you learn.

What You’ll Do:

• Welcome patients and families with warmth, professionalism, and clear communication.
• Schedule appointments and coordinate care between the orthodontist and patients.
• Verify insurance benefits, manage claims, and complete orthodontic pre-authorizations accurately and promptly.
• Assist patients with financial arrangements and process payments.
• Conduct patient outreach and follow-ups to keep treatment plans on track.
• Maintain office records, spreadsheets, and other administrative tasks.
• Support general clerical and operational duties to ensure the office runs smoothly.

What We’re Looking For:

• Positive, patient-centered attitude and a genuine desire to help people.
• Strong organizational skills with attention to detail across multiple systems.
• Clear, confident communication and a team-first mindset.
• Self-motivated, results-focused, and willing to take initiative.
• Integrity, responsibility, and a strong work ethic.
• High School Diploma or GED required; we’ll train you in orthodontic office workflows.
• Leadership or coaching experience a plus but not required.

Benefits:

• Family-owned practice with a supportive, fun culture
• Health, Vision, and Dental Insurance
• 401(k) with company match
• Bonus potential after 90 days and again at 6 months
• Paid Time Off and Employee Assistance Program
• Company-sponsored events throughout the year
• Free parking and on-the-job training

Why Join Us:
Many of our best team members have backgrounds in retail, customer service, childcare, or hospitality. If you enjoy helping people, staying organized, and supporting a practice that transforms smiles and builds confidence, you’ll be a perfect fit.

Hourly rate: $16.50 - $25.00

Certified a Great Place to Work for 2020, 2021, 2022, 2023, 2024, and 2025!

Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment.