Busperson - Brew Brothers

Bus Person position will support the F&B Supervisor/Manager in servicing guests in a restaurant environment by clearing tables of soiled china, flatware, glassware, and utensils and delivery of non-alcoholic beverages.   Will support restaurant server in assigned station, reset of tables, as well as other duties as assigned. Note – this position will not involve any function involving casino gambling by patrons.

• Service of restaurant beverage menu items to restaurant guests including clearing tables of soiled and used china, flatware, glassware, and transport to dish area for cleaning.  Clean table tops, meet guests requests, sweep under ables, side-work, etc. 
• Reset Table Tops per specifications established by management. 
• Responsible, Legal alcohol service, including checking Identification, correct orders per guest requests, refusing service of alcohol to intoxicated guests, etc. 
• Follow steps of service to meet minimum guest expectations in quality, quantity, friendliness and courtesy in a restaurant environment 
• Maintains standards of sanitation and bar cleanliness.
• Safe handling of food & beverage products for guest’s consumption. 
• Ensure that bar and equipment are in good working order and that the work area is clean and hazard-free. Notify supervisor immediately if bar and equipment are not in good, safe working order. 
• Possess the ability to work with Co-workers and Management in a casino restaurant environment, involving high volume or gourmet, fast paced production in a friendly and professional manner.

• High School Diploma or GED required. 
• 1 (one) year experience in the Food & Beverage Service Industry as a Restaurant Busperson or similar position is preferred. 
• The position requires fast paced service, excellent customer service skills and the ability to read, write, speak and understand English, distinguish letters, numbers, and symbols and be involved in daily professional communication with co-workers and guests. 
• The position requires math skills and the ability to multi task, basic food, beverage knowledge, such as (fluid measurements, size, shape, color, glassware, and garnish, flavor, price, portion size, preparation timing etc.) as defined by hiring management. 
• Must be able to demonstrate and ensure that daily work performed is conducted within HACCP guidelines. Required to comply with safe and hazard free work environment practices stipulated in Horseshoe Indianapolis, County/State/Federal Department of Health and OSHA policies, procedures and regulations. 
• Position requires employee to be at least 18 years of age, and be certified in Serve Safe Food Sanitation, Serve Safe Alcohol Awareness, and Indiana State approve Alcohol Training. This position may require the employee to hold an Indiana ATC (Alcohol & Tobacco Commission) License. 
• Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime.
• Responsible for fostering a fun environment. 
• Responsible for being gracious to all guests and co-workers. 
• Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. 

• Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff.

   

ADDITIONAL REQUIREMENTS

• Must be able to lift up to 50 pounds, push or pull 150 to 250 lbs on a pushcart, enter walk-ins of 10 degrees to 140 degrees Fahrenheit with or without assistance, and handle heat from cooking appliances, glass/ware washing machines. 

• The position also requires normal or corrected vision range, with the ability to distinguish letters, numbers, and symbols. 

• Ability to stand for duration of shift walk frequently, bend and/or reach to a height of 6 feet with or without assistance (stand, sit, walk, lift, reach, push, pull, grasp).

• Work is performed indoors and/or outdoors and involves continuous exposure to high and low temperatures, sunlight, fluorescent light, wet surfaces and noise. 

• Work may entail trained chemical usage and constant contact with fellow employees and guests. 

• Work is typically in an area, which may be unusually hot, cold, noisy, and may contain cigar, cigarette, or cooking smoke. 

• Work may be performed in small areas with a 3 ft. wide access. 

• Tasks will be performed from a primarily non-sitting position (approx 95% standing, walking and 5% sitting). 

• Employees will be required to navigate safely on potentially slippery floors. Tasks include the maintenance and care of assigned area or any tasks assigned by senior management. This position performs function of work outside the gaming space, with some performing all or a bulk of their work back of house.