Busser - TAO

This position is responsible for assisting the Floor & Cocktail Servers in steps of guest service, resets tables in a speedy, professional and effective manner. Interacting with the dining room/lounge guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

• Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipates and accommodate the needs of the guests.
• Maintains the general cleanliness and orderliness of the tables.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers and chefs.
• Delivers, fills, re-fills water, as requested by guests and/or directed by servers.
• Clears and resets tables, cleans table area, including banquettes, during service.
• Helps ensure guest satisfaction through active participation in service.
• Maintains general cleanliness of stations and entire venue.
• Complies with Department of Health and company sanitation standards.
• Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Makes sure all tables and chairs/banquettes are clean and free of debris
• Sets tables with proper settings
• Wipes down chairs, tables and banquettes
• Stocks side-stations with prescribed supplies
• Performs opening side-work as prescribed
• Performs closing side-work as prescribed
• Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).
• Attends and participates in daily pre-service meetings.

• Participates in any training sessions or departmental meetings.
• Reports all breakage, damage of equipment or furniture immediately to management.
• Learns by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

• Previous hospitality experience.
• Previous busser experience.
• Experience in a high-volume restaurant/nightclub/lounge.

• Knowledge of Mohegan Sun corporate and department policies and procedures

• Tao Group Hospitality in-venue busser training.

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays