Cafe Cashier

Come join our CAFE TEAM in Novato!

RUSTIC BAKERY has been making and serving organic handmade baked goods since 2005. We operate five popular cafes in Marin and have a wholesale production division making flatbread crackers, cookies and crisps in Petaluma. We strive for locally sourced ingredients of the highest quality when making our products and the same goes for our people. We're looking for individuals with a love of artisan products, who want to bring their very best and be part of a fresh baked, locally sourced, fast rising company.

BENEFITS

• Competitive pay
• Health and Dental insurance
• Employee discounts
• $60 shoe allowance
• 401(k) Retirement Plan with company matching funds

The Cashier is responsible for efficient, fast-paced work in a high-volume environment. This position requires heavy guest interaction and excellent guest service skills. A positive attitude is required. A Cashier warmly welcomes customers into the Café. They create and serve beverages, and food items often tailored to the customer's preferences. They are responsible for taking customer orders and payments. They also clean and sanitize their work areas, seating areas and equipment/tools.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Warmly welcomes customers, takes orders and rings up sales.
• Assists guests in a friendly manner, providing answers and handling purchases, exchanges, gift cards, and special orders.
• Responds to and resolves customer concerns or complaints.
• Learns the details of menu items and promotes and recommends items to customers.
• Prepares and serves food items such as soups, sandwiches, and pastries, and a variety of hot and cold beverages.
• Prepares and packages To-Go orders.
• Handles cash and credit cards with accuracy. Reconciles all cash and currency.
• Cleans all work areas, guest areas and equipment/tools to maintain a sanitary environment.
• Stocks shelves in a timely manner as product gets low and maintains a neat and orderly appearance.
• Opens and/or closes the Cafe as scheduled.
• Follows all company policies and procedures and works in a safe manner.
• Cross trains and assists in other areas of the café as needed.

SKILLS

• Must be able to work as a supportive team member
• Exceptional customer service skills
• Ability to process information/merchandise through a POS system
• Ability to learn and use Cafe equipment (e.g. espresso machine)
• High accuracy rate in completing customer orders and ringing up sales in a fast-paced, high-volume environment
• Willingness to maintain a clean, healthy, and safe working environment
• Must be available to work a varied schedule including evenings, weekends, and holidays
• English proficiency required to accurately process orders & payments, communicate allergens, follow food-safety & cash-handling procedures, and respond to customer questions & complaints.
• Bilingual (English/Spanish or other languages) a plus

EXPERIENCE

• Customer service experience in a food and beverage establishment or retail setting
• Must provide a Food Handlers Certificate within 30 days of employment

RUSTIC BAKERY invites people of all backgrounds and interests to join our team. We strive for a workplace free from discrimination and harassment and provide equal employment opportunities for all.