Cage Frontline Supervisor

POSITION OBJECTIVE: Maintains frontline operations and provide leadership and development to all Cage Cashiers. Adhere to all policies and procedures. Promote the benefits of Club Red by assisting and educating guests on all benefits.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork.

JOB SUMMARY: Supervise the operation of the Team Members on assigned shift, in compliance with departmental policy and internal controls while ensuring that guest service standards are being met.

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid time off & paid holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Aflac
• Tuition Reimbursement
• Health & Wellness Reimbursement
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

QUALIFICATIONS

Required skills and knowledge:

• High school diploma or GED certificate.
• 2 years of Cage Cashier experience or 2 years of high volume cash handling experience.
• 1 year of front-line guest service experience.
• 1 year of supervisory experience or 6 months in-house supervisory experience.
• Previous 10-key experience.
• Knowledge of Title 31.
• Basic math skills.
• Demonstrate Guest Service Excellence.
• Ability to identify challenges (service hurdles) and provide sound solutions.
• Excellent verbal and written communication skills.
• Pass NRWC pre-employment testing.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.
• Preferred skills and knowledge:
• College level bookkeeping or accounting course work.
• 1 year of casino supervisory experience.

PHYSICAL REQUIREMENTS:

• Ability to bend, reach, pull, push, squat and lift up to 50 pounds.
• Ability to stand, sit or walk for assigned shift.
• Manual and finger dexterity for operation of equipment.
• Ability to tolerate a noisy, smoke-filled environment.

ESSENTIAL FUNCTIONS OF THE JOB:

• Knowledge of departmental Guest Service Standards.
• Knowledge of casino promotions.
• Verify large payouts on frontline.
• Handle all guest disputes and use proper chain of command if unable to resolve the issue.
• Verify that CTR, SAR and MTL’s are completed and correct.
• Monitor Cage Cashiers breaks and lunches.
• Train Cage Cashiers and monitor day to day operations.
• Fill in as Cage Cashiers if needed due to staffing challenges.
• Monitor Guest relations and provide feedback to Team members that are excelling or lacking.
• Build guest relationships.
• Provide huddles for Team Members and Initiate them.
• Be available for frontline Team Members for any/all questions or needs.
• Collaborate with Cage Shift Supervisors on evaluations and disciplinary actions.
• Monitor all jackpots that are paid at the cage.
• Ensure all appropriate paper work is completed for foreign winners and Jackpot winners wanting checks.
• Monitor all promotional payouts.
• Report to Cage Shift Supervisor daily.
• Reviews internal audit work daily in accordance with gaming policies and procedures.
• Perform other duties as assigned.

NATIVE AMERICAN HIRING PREFERENCE

Rev: 6/11/2023