Call Center Agent

Position: Customer Care Agent (Call Center)

Location: St. Louis, MO

Duration: 12 Months

Job Description:

• Analyst Level (1-4 Years Experience)
• Minimum HS Diploma or GED
• Minimum 1yr customer service experience, preferably in a call center
• Perform customer request/problem identification and follow defined procedures to resolve correctly
• Receives and log internal and/or external customer problem/request/issue and ensure proper documentation
• Perform incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
• Demonstrate understanding of the customer's business needs and maintains high customer satisfaction ratings

All your information will be kept confidential according to EEO guidelines.