Call Center Agent

This is an in-office position. Chesterbrook PA

Benefits: We offer generous benefits including – medical, dental, paid time off, 401K company match. We also offer a consistent day shift, Monday-Friday schedule, free and employee discounts!

Position Summary: The Call Center Agent is responsible for successfully managing large amounts of calls to and from patients. Also supports the business by providing effective customer service to patients, vendors, insurance companies and other medical facilities while handling patient scheduling needs, insurance verification and referral sources, as well as any administrative department inquires.

Essential Duties and Responsibilities:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Schedule patient appointments and obtain accurate demographic information


• Provide patients with necessary information to prepare for their appointment


• Verify Medical Insurance in preparation for patient appointment


• Verify Referral and Authorizations for appointments if applicable


• Handle patient inquiries regarding the services offered within the practice


• Provide patient-focused service utilizing exceptional interpersonal and rapport building skills

Other Responsibilities:

• Answer and direct calls to other departments as needed.


• Use sound judgment in handling calls, escalating when appropriate


• Complete other scheduling tasks as requested.


• Other duties as assigned.

Experience Requirements

• One (1)+ year experience in a medical setting, dermatology practice preferred

Education, Licensure & Certification Requirements

• High School or GED required

Knowledge, Skills and Ability Requirements

• Ability to handle confidential and sensitive information.


• Ability to communicate effectively on the telephone.


• Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.


• Ability to handle a "call center" environment: work quickly and multi-task.


• Ability to exercise good judgment to handle calls appropriately.


• Strong communication skills, both written and verbal.

Job Type: Full-time

Salary: $18.00 - $19.00 per hour

Benefits:

• 401(k) matching


• Dental insurance


• Flexible schedule


• Health insurance


• On-the-job training


• Paid time off


• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift


• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person


• Office

Ability to commute/relocate:

• Chesterbrook, PA 19087: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person