Call Center Agent

Position summary: To set quality appointments for members to meet with the developer’s Representatives.  To act in a professional and courteous manner to members and coworkers.  

Position responsibilities:  

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  Contacts existing members via telephone to set appointments.

  
  


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  Demonstrates working knowledge of scripts and rebuttals used by Premier to be effective in setting quality appointments.

  
  


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  Remains open minded to new marketing strategies and techniques.

  
  


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  Maintains a clean and safe work environment.

  
  


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  Completes tasks (assignments) on time.

  
  


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  Understands key performance indicators such as Show Rate, Talk Time, Number of Dials, Select Shows, and Shows Per Hour.

  
  


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  Strives to become more efficient in bookings and increase shows per hour.

  
  


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  Strives to reach required performance goals set by management.

  
  


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  Other duties as assigned.