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Call Center Confirmer / Admin

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Job Description - Call Center Confirmer / Admin

Are you someone who thrives in a fast -paced environment where every day brings something different?

Do you enjoy staying organized, communicating with people, solving problems, and helping keep a team running smoothly?

Integrity Home Exteriors is looking for an Appointment Confirmer / Admin who can confidently manage conversations, coordinate schedules, support multiple departments, and create a positive experience for our customers.

This role is perfect for someone who enjoys balancing customer communication, organization, and operations while working with a supportive and energetic team.

Responsibilities

  • Answer all inbound customer phone calls in a professional and timely manner
  • accurately document customer complaints, concerns, and service -related issues
  • Transfer calls and escalations to the appropriate department when necessary
  • Schedule appointments for new leads or transfer qualified prospect to an Appointment Setter
  • Qualify prospective customers by uncovering project needs and collecting accurate information including homeowner status, address, contact information, and project details
  • handle inbound and outbound phone calls, voicemail follow -up and customer callbacks
  • Maintain detailed and organized customer notes within company systems
  • Monitor and communicate through multiple Slack channels throughout the workday
  • Support overall operations efficiency by pivoting quickly between tasks and priorities


Requirements

  • Strong attention to detail and organizational skills
  • Excellent verbal and written communication abilities
  • Ability to multitask and work efficiently in a fast -paced environment
  • Comfortable handling both customer service and administrative responsibilities
  • Ability to adapt quickly and shift priorities as business needs change
  • Professional phone presence and strong customer service mindset
  • Experience with scheduling, CRMsystems, or call center environments preferred
  • Proficient in Slack, basic computer systems, and data entry


Benefits


  • Health insurance
  • Dental insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
  • Employee Pricing
  • Friends and Family Pricing​
Recent Company Awards
  • Bucketlist Top Workplaces for Frontline Workers 2026
  • The Blade's Top Workplaces USA 2026
  • The Blade's Top Workplaces USA 2025
  • The Blade's Top Workplaces USA 2024
  • Better Business Bureau Torch Award for Ethics 2024
  • The Blade's Top Workplaces USA 2023
  • A+ Better Business Bureau Rating


Original job Call Center Confirmer / Admin posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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