Call Center Confirmer / Admin

Company : Integrity Home Exteriors, Llc

Job Type : Full Time

23941 Research Dr, Toledo

Number of Applicants

:

000+

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Job Description - Call Center Confirmer / Admin

Are you someone who thrives in a fast -paced environment where every day brings something different?

Do you enjoy staying organized, communicating with people, solving problems, and helping keep a team running smoothly?

Integrity Home Exteriors is looking for an Appointment Confirmer / Admin who can confidently manage conversations, coordinate schedules, support multiple departments, and create a positive experience for our customers.

This role is perfect for someone who enjoys balancing customer communication, organization, and operations while working with a supportive and energetic team.

Responsibilities

Answer all inbound customer phone calls in a professional and timely manner
accurately document customer complaints, concerns, and service -related issues
Transfer calls and escalations to the appropriate department when necessary
Schedule appointments for new leads or transfer qualified prospect to an Appointment Setter
Qualify prospective customers by uncovering project needs and collecting accurate information including homeowner status, address, contact information, and project details
handle inbound and outbound phone calls, voicemail follow -up and customer callbacks
Maintain detailed and organized customer notes within company systems
Monitor and communicate through multiple Slack channels throughout the workday
Support overall operations efficiency by pivoting quickly between tasks and priorities

Requirements

Strong attention to detail and organizational skills
Excellent verbal and written communication abilities
Ability to multitask and work efficiently in a fast -paced environment
Comfortable handling both customer service and administrative responsibilities
Ability to adapt quickly and shift priorities as business needs change
Professional phone presence and strong customer service mindset
Experience with scheduling, CRMsystems, or call center environments preferred
Proficient in Slack, basic computer systems, and data entry

Benefits

Health insurance
Dental insurance
Paid time off
Retirement plan
Vision insurance
Employee Pricing
Friends and Family Pricing

Recent Company Awards

Bucketlist Top Workplaces for Frontline Workers 2026
The Blade's Top Workplaces USA 2026
The Blade's Top Workplaces USA 2025
The Blade's Top Workplaces USA 2024
Better Business Bureau Torch Award for Ethics 2024
The Blade's Top Workplaces USA 2023
A+ Better Business Bureau Rating

Original job Call Center Confirmer / Admin posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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