Call Center Manager - B2C

Company Overview:

• This is a well-established exterior home improvement company serving the Greater Philadelphia area
  
• Better Business Bureau accredited with an A+ rating

What is Being Offered:

• Competitive base + quarterly bonus opportunity
• Full benefits
• 401K with match & PTO

What The Position is About:

• Lead and develop the call center team
• Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
• Develop and implement call center strategies to optimize efficiency, productivity, and sales
• Recruit, hire, and train call center personnel
• Provide ongoing coaching, mentoring, and performance feedback to the team
• Create a high-performance culture of continuous improvement, teamwork, and accountability
• Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

The Right Candidate Will Have:

• Proven call center leadership experience preferably within the home improvement industry
• Strong coaching and training abilities with experience motivating teams through accountability
• Comfort using metrics and data to drive daily performance
• Experience with lead aggregators is preferred