Call Center Representative

Chuck Kolb founded CK Entertainment in 1997 with the single goal of providing a quality DJ/MC service to local customers. Since the first year of 14 total events, CK Entertainment has grown into a multi-unit DJ service that caters to Weddings, Corporate Events, School Dances and Proms. Our services have expanded to include specialty lighting, music videos, and AV rental equipment. CK Entertainment on average performs at over 100 wedding receptions per year.
 

Daily job duties include, but not limited to:

Handle questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

Obtain and evaluate all relevant information to handle inquiries and complaints.

Direct requests and unresolved issues to designated resource

Record details of inquiries, comments, and complaints in the company database.

Communicate and coordinate with internal departments as necessary.

Facilitating the communication between our customers/employees/vendors

Other duties as assigned.
 

Job Requirements: 

Must have high school diploma.

Must have excellent oral and written communication skills.

Must be able to display a high degree of professionalism when dealing with internal employees and managers, as well as with external customers.

Must have strong attention to detail and display organizational skills.

Ability to retain detailed or important information from managers, team leads, and/or customers.

Must have pleasant, friendly way of dealing with customers and other employees.

Must maintain knowledge of customer service principles and practices.

Must be able to work independently as well as in a team environment.

Continually maintain knowledge of company products and services