S

Call Center Representative

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Call Center Representative






What You'll Do






Responsible for answering phones, making reservations, and providing property or similar information in a courteous manner, directing individuals to the correct department/individual, and answering any property information questions.









What You'll Bring






  • Practices, supports, and maintains the Mission, Vision and Values of Casino.
  • Receives calls and provides all Resort and Casino property information.
  • Answer phones within the prescribed time, and processes phone calls promptly and courteously. 
  • Engages in active listening with callers, confirming or clarifying information, and diffusing conflicted or disgruntled guest, as needed. 
  • Analyzes guests’ service needs and refers to other service or technical departments for follow-up as needed.
  • Resolves routine problems and communications solutions or requested information to the guest.
  • Uses guest Hotel system to record activities and research product information.
  • Escalates complex issues to supervisor.
  • Presents oneself in a neat and clean appearance at all times. 
  • Responds to all email and text requests promptly and appropriately. 
  • Mails out information as requested. 
  • Demonstrates and provides outstanding guest and team member relations at all times. 
  • Participates in training and other learning opportunities to expand knowledge of company and position. 
  • Complies with all policies and procedures set forth by STRC and hotel management.
  • Participates in the resolution of disputes and notifies the supervisor when necessary. 
  • Exemplifies STRC’s guest service standards and expectations.
  • Understands and adheres to all regulatory, Tribal, Casino, and Hotel department rules, regulations, policies, and procedures. 
  • Must have the ability to adapt to different situations and change in work processes to accommodate guest needs.
  • Demonstrate the ability to take constructive feedback.
  • Excellent communication skills both written and verbal. Read, write, and speak English fluently.
  • Strong understanding of proper business etiquette and interactions.
  • Demonstrate excellent listening skills to ensure meeting guests' needs. Interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Perform other tasks assigned.








Regulatory & Compliance Responsibilities






  • High School diploma or GED.
  • Must be at least eighteen (18) years of age.
  • One (1) year guest service experience. Casino or hospitality preferred.  
  • Proficient in using Microsoft Office Suite applications and Lodging Management/Reservation Systems.
  • Excellent communication skills. Read, write and speak English fluently.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal and guest service skills
  • Schedule flexibility must be willing and able to work all shifts, nights, overnights, weekends and holidays.
  • Strong guest service and problem-solving skills.
  • Able to Multitask in a fast-paced environment
  • Must be able to tolerate areas containing varying noise, smoke, and temperature levels

Gaming License Required? Ability to secure and maintain STATE OR TRIBAL Gaming License.





Original job Call Center Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Share Job
Share Job

Auto-Apply to Call Center Representative Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Call Center Representative Jobs in the US

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.