Call Center Representative

FlexStaff is hiring a temporary call center representative to join our client's team. Assignment is starting at three months with the possibility of extension.

Location: Garden City, NY - 100% on-site

Pay: Hourly $22.00

 Essential Functions:

• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.

• Knowledge of EPIC software: preferred 

•  Route escalated calls to the appropriate department and personnel.

• Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.

•  Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.

• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

• Answer a high volume of calls

 Knowledge & Skills Required:

• High School Diploma or equivalent

•  Strong customer service skills; ability to diffuse client frustrations

•   Excellent interpersonal and communication skills

• Ability to use logic and problem-solving skills to resolve issues

•  Ability to work independently under tight deadlines in a rapidly changing environment

• Excellent time management and organizational