Call Center Services Agent I - English/Spanish Bilingual

• Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.


• Answers questions about products and services and processes member transactions with zero errors.


• Directs calls to the appropriate area. Directs escalated issues to the next level of authority.


• Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.


• Maintains security and compliance for member confidentiality.


• Interacts with others in a team oriented environment and consistently meets performance expectations.

Experience:

• Minimum 1 year of customer service related experience is required


• Bilingual English/Spanish is required


• Previous call center experience is preferred

Education:

• High School Diploma or GED is required