Call Center Specialist

Primary Responsibilities/Requirements:

• Answer a high volume of incoming phone calls to the call center in a timely manner


• Direct calls appropriately by transferring and or taking detailed messages


• Schedule appointments according to physician profiles


• Some insurance/billing experience, however not a requirement


• Ability to communicate professionally, both oral and written for clear, legible messages


• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers


• Assist with any other task assigned

Must also possess: 

• Ability to work under pressure in fast-paced enviroments


• Outstanding organizational, verbal and writing skills


• Independent and highly motivated


• Initiative and self-discipline


• Proven positive, "teamwork" attitude in work history


• Genuine desire to assist and help others


• Expertise in customer service


• Strong communications, both written and verbal


• Great active listening skills


• Exceptional interpersonal and rapport building skills


• A patient and empathetic attitude


• Adaptability and flexibility 


• Troubleshooting skills, find solutions to issues and address concerns


• Computer literacy 


• Comprehensive knowledge of company, services, medical terminology and scheduling preferences

Physical Demands:

• Must be able to use arms, hands, and fingers skillfully


• Position requires prolonged sitting (90% of day). 


• Must be agile and able to work efficiently in space limited areas


• Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers


• Consistently work at a productive pace


• Must readily adapt to frequent schedule changes

To apply please visit: https://www.visittoc.com/about-us/careers/