Call Center Specialist

The Call Center Specialist works as a part of the care team providing assistance to patients and others contacting the clinic by telephone: may provide direct assistance or take messages and direct calls to the appropriate party. Employee will manage large volume of inbound and outbound calls in a timely manner, requiring the ability to multitask. Works with and has access to confidential patient information. This position requires compliance with 1st Choice Healthcare's compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures.

At 1st Choice Healthcare, we embrace and practice patient-centered care and we strive to provide all of our patients with the best possible medical care. We encourage each patient to take an active role in their healthcare. We believe that in addition to helping patients when they are sick, we can and should help guide them in making healthy choices for preventive care.

Qualifications

High school diploma or equivalent

Strong Communication Skills

Great active listening skills

Strong time management and organizational skills

Computer literacy skills is a requirement as well as some basic troubleshooting skills.

Able to work in a demanding, fast-paced setting

Must be able to remain in a stationary position 80% of the time.

This is a Safety Sensitive position(the use of a Medical Marijuana card is prohibited according to Act 593).

Facial piercings are not allowed.