Call Center Triage Associate

Description

Joint Implant Surgeons of Florida believes in a foundation of excellence and strives to meet this every day with a goal to deliver superior and safe patient care. JISF has 5 important company elements: Professionalism, Teamwork, Attitude, Accuracy, and Productivity.

We are seeking a full-time Call Center Triage Associate to join our team at JISF! The Call Center Triage Associate will work in a fast-paced medical environment and functions as a liaison between the providers and their patients. This crucial position collects patient information and shares it with the appropriate practitioner.

Expectations include:

· Answering all incoming calls in a call center setting

· Process medication refills

· Address post op concerns

· Assist with patient orders and referrals

· Exercise utmost diplomacy and tact to provide excellent customer service for all callers

· Educate callers on Practice’s Policies and Procedures

· Transfers calls to the correct department, as needed

· Work with coworkers to continuously ensure adequate phone coverage

· Abide by confidentiality and privacy protocols in accordance with Practice’s Policies and HIPAA requirements.

· Exercise problem-solving and conflict-resolution skills when needed

Schedule: FULL TIME, Monday - Thursday, 7:45 am - 5:15 pm and Fridays 7:45 am – 3:15 pm (actual schedule may vary and depend on needs of department)

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with this position. While it is intended to reflect the position's activities and requirements accurately, management reserves the right to modify, add, or remove duties and assign other duties, as necessary. This job description does not constitute a written or implied contract of employment.

Requirements

If you are a person who possesses the following, we would love to talk with you!

Preferred

· Previous Triage Call Center or Medical Assistant role

· Ability to type a minimum of 30 WPM

· Knowledge of medical terminology and insurance plans

· Working knowledge of electronic medical records systems

General Requirements

· High school diploma or equivalent

· Passion for customer service

· Excellent communication and people skills

· Compassionate and patient

· Professional demeanor

· Proficient in Microsoft Office and data entry systems

· Ability to multitask and maintain strong attention to detail