Call Recording Solution Engineer

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Position: - Call Recording Solution Engineer

Location: - Hartford, CT

Duration: - 3 month C2H

Job Description:-

Minimum of 5+ years’ experience with integration, installation and custom configuration of Contact Center products such as Verint Call Recording.

Experience working and integrating with Unified Communications environments such as Cisco CUCM or transitory environments like Avaya Session Manager.

Solid understanding of voice, video and data communications principles and protocols including TDM trunking, SIP, H.323, H.264, RTP, SIP Rec and others.

Experience with CTI integration and interfacing to other real-time feeds

All your information will be kept confidential according to EEO guidelines.