Capacity Management Specialist / Specialty Clinic Administration

Schedule

At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve.

Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview
Focuses on optimizing patient flow and resource utilization within an outpatient clinic or ambulatory setting. Their goal is to ensure patients receive timely access to care while maximizing efficiency and staff satisfaction. This can involve a blend of technical expertise, data analysis, and strong interpersonal skills.

Essential Functions

• The Capacity Management Specialist is responsible for monitoring, analyzing, and optimizing patient capacity and access within the outpatient clinic or ambulatory setting. This role ensures efficient scheduling practices, minimizes patient wait times and treatment delays, and ultimately improves patient satisfaction and outcomes.

  Responsibilities

  • Monitor and analyze capacity management and access analytics, providing summaries tailored to various stakeholders, from executive leadership to clinic staff.
  • Track key performance indicators (KPIs) and metrics related to capacity management and access initiatives.
  • Identify opportunities for improvement based on data trends, suggesting and implementing solutions to enhance operational efficiency.
  • Assist in tracking exceptions and change requests, ensuring alignment with enterprise access standards and resolving deviations when necessary.
  • Support the design and management of centralized provider schedules and appointment templates.
  • Provide consultative services to optimize scheduling workflows and templates.
  • Collaborate with Access Centers, Ambulatory departments, and Digital and Technology Partners for seamless implementation and rollout of new applications, modules, and functionalities related to capacity management.
  • Support end-users on new Epic applications, modules, and functionalities, particularly Epic Cadence related to scheduling and capacity management.
  • Analyze multiple data streams to improve the delivery of coordinated and efficient scheduling practices.
  • Continuously evaluate and improve existing processes and systems to optimize performance and maximize patient access.
  • Stay up-to-date on changes in healthcare regulations, technology, and best practices in capacity management.

Education Qualifications

• Associate's Degree (preferably in a related field such as healthcare administration, health informatics, or business administration) or equivalent experience. Required or
• Bachelor's Degree from an accredited college or university Preferred

Experience Qualifications

• Minimum of two (2) years of experience in analytics, reporting, Information Systems, and/or Capacity Management in a healthcare setting Preferred and
• Experience with practice operations and clinician templates/schedules Preferred and

Skills and Abilities

• Service Orientation: Understanding of patient-centered care and the importance of delivering the right care at the right time.
• Clerical & Computer Literacy: Proficiency in administrative procedures, record management, and computer applications, including Microsoft Office suite and IT ticketing systems.
• Confidentiality: Knowledge of and adherence to HIPAA and other relevant regulations concerning patient information privacy.
• Time Management: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
• Teamwork & Communication: Strong interpersonal and communication skills for effective collaboration with colleagues, clinicians, and leadership at various levels.
• Analytical Skills: Ability to analyze data, identify trends, and develop solutions to improve capacity and access.
• Problem-Solving Skills: Ability to identify and resolve operational bottlenecks and challenges related to patient flow and scheduling.
• Adaptability: Ability to adapt to changes in healthcare technology, regulations, and practices. 
• Leadership skills: Ability to influence and motivate others towards common goals.

Licenses and Certifications

• CACM Ambulatory Capacity Management Certification Course within 1 Year Preferred or
• Epic Cadence Certification within 1 Year Preferred or
• Epic Prelude Certification within 1 Year Preferred

Children’s is the very best for kids and the very best for your career! At Children’s, we put YOU first so together, we can improve the life of every child!