Cape Fear Auto Care Service Manager

Cape Fear Auto Care is not just another repair shop. We are building a premium, all-makes-and-models automotive repair business inside a state-of-the-art dealership facility, and we are looking for the person who can help us launch it, staff it, manage it, and grow it.

Responsibilities

• Help launch and build Cape Fear Auto Care from the ground up


• Recruit, interview, and help hire qualified automotive technicians


• Lead and manage the technician team


• Oversee daily shop workflow, scheduling, repair orders, and productivity


• Communicate with customers throughout the repair process


• Prepare and explain service estimates and repair recommendations


• Ensure repairs are completed properly, efficiently, and to a high standard


• Maintain a clean, organized, professional, dealership-level facility


• Work with ownership to grow the business and create a premium customer experience

What We Are Looking For

• Automotive service, repair, or fixed operations experience


• Prior experience as a shop manager, service advisor, foreman, technician leader, or similar role


• Strong ability to recruit, lead, and motivate technicians


• Excellent customer communication and follow-up skills


• Understanding of repair estimates, labor times, parts, and shop workflow


• Professional, organized, and process-driven


• Comfortable working with all makes and models


• Entrepreneurial mindset with the desire to help build a new business


• High standards for quality, cleanliness, and customer satisfaction