Card Services Analyst I

Greater Iowa Credit Union is looking for a Credit Services Analyst I. The primary role of this position is to provide support related to, Debit and Credit Cards for the department, other credit union staff, and membership. This position also performs backup functions in other areas within Greater Iowa as needed. Card duties are to be performed in accordance with credit union regulatory and elevated servicing standards.

Location: 1509 Baltimore Drive. Ames, IA 50010

Hybrid work schedule. First 90 days in office for training. In office as needed to back up Payments Support Specialist after initial 90 days.

Essential Functions & Responsibilities:

• Responsible for credit, and debit card processing and member service functions such as reviewing daily reports, reissuing cards, closing cards and fielding questions from staff. Provides monthly card reports to GICU management on recurring basis with minimal supervisory support.
• Coordinates card dispute, fraud and chargeback processing for both debit and credit accounts. This includes developing a general understanding of Reg E/Z legal requirements as well as awareness of Visa/MasterCard chargeback rules.
• Engages with related GICU vendors for issue remediation and creating a deeper understanding of processing platforms. Participates with internal teams as needed for technology implementation and support for existing third-party partners and implementation of card related projects.
• Loads new and processes adjustments member credit card accounts as determined by loan originators and collections.
• Assists with applying credit card, loan payments and/or deposits on member accounts that come through mail. Complete the necessary forms for loan payoffs’ as needed. On occasion communicate with member to resolve issues or concerns.
• Performs other duties as assigned.

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• While performing duties of this job, the employee is regularly required to sit; stand; walk; use hands; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in a standard office environment with a quiet to moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.