Care Coordination Specialist

Care Coordination Specialist

Choice Home Health – Monterey, CA

Full-Time | Home Health

Families Serving Families

At Choice Home Health, Families Serving Families is more than a slogan—it's the foundation of everything we do. We are committed to delivering exceptional patient care while creating meaningful experiences for our patients, families, referral partners, and team members.

We are seeking an experienced Care Coordination Specialist to join our Monterey team. This role serves as a key member of the intake team, helping ensure referrals are processed efficiently, documentation is complete, and patients experience a smooth transition into home health services.

If you enjoy coordination, problem-solving, relationship-building, and providing exceptional customer service, we'd love to meet you.

As an integral member of our intake team, the Care Coordination Specialist helps bridge the gap between referral receipt and patient admission by coordinating referral workflows, obtaining required documentation, supporting insurance verification processes, and ensuring patients are ready to begin services. This position works closely with the Monterey Intake Team and serves as a primary point of contact for referral partners, physicians, patients, and internal stakeholders.

What You'll Do

• Receive, review, and process incoming referrals for home health services
• Coordinate referral documentation with physicians, hospitals, case managers, and referral sources
• Assist with insurance verification and authorization processes
• Maintain accurate patient and referral information within agency systems
• Communicate referral status and admission readiness to referral partners and internal teams
• Collaborate with clinical and operational leaders to facilitate timely admissions
• Monitor referral pipelines and follow up on outstanding documentation requirements
• Provide exceptional customer service to patients, families, referral sources, and team members
• Ensure compliance with agency policies, payer requirements, and regulatory standards

What We're Looking For

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Minimum of two (2) years of experience in healthcare administration, patient intake, admissions, care coordination, scheduling, customer service, or a related healthcare setting preferred
• Home health, hospice, healthcare intake, or patient access experience strongly preferred
• Experience with Homecare Homebase (HCHB) or similar electronic medical record systems preferred
• Knowledge of insurance verification, authorization processes, and referral management preferred
• Strong organizational skills and attention to detail
• Excellent communication and customer service abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong problem-solving and critical-thinking skills
• Proficiency with Microsoft Office and healthcare technology platforms

Why Join Choice Home Health?

• Be part of a growing organization focused on exceptional patient care
• Work alongside experienced clinical and operational leaders
• Opportunity to make a direct impact on patient access to care
• Supportive culture built around collaboration and service
• Opportunities for professional growth and advancement
• Continuing education and development opportunities

Benefits

(Available to Full-Time Employees)

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Coverage
• Paid Time Off and Paid Holidays
• Continuing Education and Professional Development Opportunities
• Employee Referral Bonus Program

About Choice Home Health

Choice Home Health is a leading provider of home health services dedicated to helping patients achieve their highest level of independence and well-being in the comfort of their own homes. We deliver compassionate, patient-centered care that focuses on dignity, quality, and clinical excellence. Our team is committed to building meaningful relationships with the patients and families we serve while creating an exceptional experience for our employees and referral partners alike.

At Choice Home Health, Families Serving Families is more than a slogan—it's how we care for our patients, support our communities, and invest in our team members every day.

Ready to Apply?

If you're passionate about helping patients access care and enjoy working in a collaborative, fast-paced environment, we'd love to hear from you.

Apply today and join Choice Home Health in helping patients access exceptional care throughout the Monterey community.

Choice Home Health is proud to be an Equal Opportunity Employer. We are committed to fair and equitable employment practices and provide market-competitive compensation based on qualifications, experience, skills, and other business-related factors.

Work schedule

• Day shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Referral program
• Employee discount
• Paid training