Care Coordinator Assistant -- Full Time

Start the day excited to make a difference…end the day knowing you did.  Come join our team.

Job Summary:

The Hub Clinical Care Coordinator Assistant (Hub C3A) is responsible for providing non-clinical administrative support for the Hub and Care Coordination team. The position supports processes of the Hub Transfer Center to ensure timely admission and/or transfer of patients. The Hub C3A works collaboratively with all members of the healthcare team to support the organization’s throughput and efficiency performance goals.

Essential Functions and Responsibilities:

• Presents a positive departmental and organizational image, as well as a commitment to departmental goals, objectives, policies, standards, and procedures.
• Processes required documentation for patient transfers to post-acute care settings to facilitate timely discharges to include, but not limited to: photocopies, faxes and/or electronical submission of required medical record information, and transportation services paperwork.
• Responds to inquiries received from post-acute care providers, adult protective services, patients, and families, and directs them to the appropriate staff member.
• Provides direct support for the Medicare Appeal Process.
• Monitors Care Coordination task list and completes activities assigned on task list, including but not limited to transportation of patients via appropriate resources.
• Communicates operational activities to leadership on a regular and timely basis and identifies and participates in performance improvement activities as needed.
• Performs other duties as assigned.

Qualifications

Required:

• High school graduate or equivalent
• Computer skills relevant to the position (i.e., Microsoft Office applications)
• Able to articulate information clearly through both written and verbal communication
• Able to work collaboratively as a member of a team
• Able to manage time, multiple priorities, and resources to achieve goals

Preferred:

• Experience with patient registration or case management duties strongly preferred
• Knowledge of medical terminology

License and/or Certifications

Preferred:

•  Certified Revenue Cycle Specialist (CRCS) certification

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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Required

Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.

Mental Requirements: Possesses critical thinking and analytical skills.  Ability to multi-task.  Ability to communicate effectively and collaborate with a multi-disciplinary team. 

Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals. 

“It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”

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