Care Coordinator - Davita IKC

Posting Date

It takes a village to care for our patients, and as a Care Coordinator (CC), you’ll be at the heart of that Village. You’ll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care. You’ll work closely with Nurse Practitioners and RN Case Managers to coordinate care, facilitate resources, and keep the patient journey moving smoothly.

Reporting to the Manager/Supervisor, this role will coordinate with providers and Integrated Care Nurses to provide ongoing support and communication to Chronic Kidney Disease (CKD) and/or End Stage Renal Disease (ESRD) patients. The Care Coordinator, Expert acts as a single point of contact to coordinate resources for DaVita IKC patients. This role acts as a team lead, is proficient at advanced escalations, acts as a resource to other teammates and peers and applies advanced critical thinking.

Responsibilities:

• Performs outbound calls and responds to inbound calls from members, providers, and Village resources. Under guidance of Manager, completes non-clinical pathways & screenings; escalates to Integrated Care Nurse as needed.
• Helps members access eligible resources/programs and assists with the referral process and provider appointments on behalf of the DaVita IKC members
• Acts as a subject matter advisor to Teammates on navigating the member’s eligible health plan programs and other resources
• Other duties as assigned, such as mentoring/training new hires, leading special projects (e.g. process improvement), covering for TMs on PTO, and providing additional coaching to TMs as needed

Qualifications:

• High school diploma or GED required

• 2+ years of experience in a professional office environment

• Ability to handle confidential information with discretion and sound judgment

• Strong verbal communication skills

• Proficiency in Microsoft Office, Excel, and Outlook

• Prior experience with Electronic Medical Records preferred

• Commitment to service excellence and patient satisfaction

• Ability to work autonomously while collaborating effectively with the team

• Home workspace must provide a quiet, private environment with reliable high-speed internet

Preferred Qualifications:

• 1–3 years clinical medical office experience

• CNA or MA experience is a plus

• Experience coordinating care (referrals, care management, etc.)

• Familiarity navigating insurance payers

• Experience in direct patient care or support

• Prior medical office environment experience

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.