Care Manager

Care Manager 

Job description

The Adult Services Coordinator (“Service Coordinator”) or Case manager will provide case management services to adults with addiction issues, serious emotional disturbances and severe and disabling mental illnesses under the supervision of the Program Supervisor. Service Coordinators will assess and mutually determine a treatment plan with consumers, schedule and invite team members to treatment team meetings, monitor treatment plan implementation, adjust goals as indicated, and mutually establish criterion for discharge with consumers. Service Coordinators will also provide illness management and recovery skills groups and other recovery focused groups, as requested. Case management services will be provided to assist adult consumers to gain access to needed medical, emotional, social, educational, vocational, recreational, and other services as requested or needed. Caseload and/or billing expectations and requirements must be met on a monthly, quarterly, and yearly basis.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.

Essential Job Functions:

• assess and evaluate adults to determine the appropriateness and need for case management services
• assist the consumer’s entry into service and monitor services provided throughout the service system
• provide coordination and comprehensive development of an Individual Treatment Plan (ITP) and monitor that plan as required by established policy and procedure
• coordinate treatment team meetings and ensure that treatment plans are outcome based
• work positively with team members within the agency and with community providers
• educate consumers about recovery markers and utilize these markers in evaluating progress on the treatment plan
• facilitate illness management and recovery groups and other skills groups as requested
• follow State of Montana and Recovery Centers of Montana policies, procedures, and guidelines as they apply to services provided
• assure that consumers served are screened for and assisted in enrollment in the Mental Health Access Plan, when applicable
• prepare reports, applications, and supporting documentation on the established timelines
• attend workshops, conferences, meetings, etc. as agreed upon with the supervisor and be prepared to present learning to other Service Coordinators and Recovery Centers of Montana employees as requested
• meet with supervisor bi-weekly or as necessary to discuss individual consumer cases and services provided
• participate in training required by Recovery Centers of Montana
• caseload and/or billing expectations and requirements must be met on a monthly, quarterly, and yearly basis
• maintain assigned consumer caseload as determined by the agency
• travel within the geographical area of the assigned caseload to provide needed services
• provide the bulk of services out in the community rather than in the office
• provide transport to consumers as requested
• perform other duties as assigned

Attendance Requirements:

Service Coordinators will be expected to have flexible hours that meet consumer scheduling needs. The scheduling of staff meetings and training meetings may necessitate variations in schedules. Permanent changes in an employee’s work schedule will be provided to the employee in writing with an explanation why the change was made. Scheduling is the responsibility of the employer and will be based on the needs of the people served by the agency.

Minimum Qualifications: Bachelor's degree in a human services field, an equivalent combination of education and experience, or a minimum of two years of experience serving individuals with behavioral health issues. Evidence of experience must be documented in the employee's personnel record.

Knowledge/Skills/Abilities:

• ability to assess and to respond to the needs of adults
• understanding of community resources and knowledge of how to access services
• understanding of the issues and relationships with a diverse group of people and demonstrates healthy interpersonal skills, a sense of humor, adaptability, and models a positive self-concept
• empathy and adequate communication skills (both verbal and written) to establish trusting relationships with consumers'

Minimum Qualifications: Bachelor's degree in a human services field, an equivalent combination of education and experience, or a minimum of two years of experience serving individuals with behavioral health issues. Evidence of experience must be documented in the employee's personnel record.