Care Manager Supervisor

Care Management is a service model whereby all of an individual's caregivers communicate and interface so that the member's needs are addressed in a comprehensive manner. This is done primarily through a "care manager" who oversees and provides access to all of the services an individual needs to assure that they receive everything necessary to prevent hospitalizations, stay healthy, and maintain stability. 

The Care Manager Supervisor is responsible for the daily programmatic oversight of the assigned care management unit. The supervisor works closely with the care managers to ensure the overall provision and coordination of care management services to the assigned member.

Job Responsibilities:

• Provides supervisory support to assigned Care Management Team.
• Provides individual and group supervision to assigned Care Managers and evaluates all supervisees on a regular and timely basis.
• Monitors assigned Care Managers' work activities with children and families through team meetings and regular individual meetings.
• Provides direct care management services in the absence of Care Management staff.
• Manages, reviews, and monitors maintenance of member records to ensure both internal and external quality assurance standards and timely completion in accordance with agency and CCF Health Home Policies.
• Provides training to new staff and on-going training to existing staff.
• Demonstrates strong leadership and management skills to ensure progressive, positive development of Care Management employees.
• Coordinates and conducts plans for audit preparation and audit execution.
• Collects, analyzes, and reports data in the area of supervision to assist the Director.
• Oversees the identification of eligible members from other agency programs and the community for program enrollment and consenting processes.
• Assists in locating and creating support networks in the community.
• Works collaboratively with all teams throughout agency programs.
• Completes special projects and assignments as needed or identified by the Director.
• Other duties as assigned.

What we provide:

• 4 weeks paid vacation annually.
• 13 paid holidays. 
• 4 personal days.
• 1 sick day per month, accruable to 150 days.
• Fully paid individual LTD and life insurance.
• Eligible for participation in agency medical and dental plan both individual and family, with small employee contribution.
• New longevity incentives.
• Opportunities to make a difference in the lives of children and families in need.
• Collaboration with a team of dedicated professionals in a supportive and dynamic environment.
• Room for growth and advancement within the organization.

Join Astor Services – Apply Now!

Do you meet the qualifications above? Are you ready to take the next step in your career and join a mission-driven organization dedicated to improving the lives of children and families? We want to hear from you! Your credentials and compassion can bring about positive change for a child in need. Apply now to become a part of the Astor Services team.

Astor Services, a leading provider of behavioral and mental health services in the Hudson Valley and The Bronx, is dedicated to nurturing the emotional and mental well-being of children, adolescents, and families. With a history spanning over seven decades, we are committed to providing comprehensive care and support to help our clients thrive. 

Want to know why our team loves working at Astor? Check out our website for our employee testimonials and discover their stories!

You must have:

• Bachelor's Degrees in Social Work, Nursing, Public Health, or related field with 2-3 years' experience in HH Care Management service provision. 
• Master's Degree in Social Work, Nursing, Public Health, or related field, plus appropriate licensure. 2-3 years of administrative, clinical, and supervisory /managerial experience.
• Knowledge of best practice working with children and families in health, preventive and wellness care.
• Experience providing service coordination and information, linkages, and referrals for community-based services. 
• Experience managing teams providing case/ care management.
• Excellent accountability, writing, communication, and organizational skills.
• Compassion for serving children and families with special needs.
• Ability to travel to community-based agency offices.
• Proven decisiveness, motivational, and developmental skills; management abilities, including meeting deadlines, ensuring compliance with agency policies and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements.

You should have:

• Supervisory/ managerial experience a plus.
• Bilingual English/Spanish a plus.
• Experience using Excel and electronic health care systems to review and manage data preferred.