Care Professional Manager

Primary Responsibilities:

• Partner with the office recruiter to maintain a disciplined, timely hiring process. Recruiting owns sourcing, initial interview, candidate communication, and interview scheduling.

• Assist and or conduct required in-person interview and assess professional judgment, reliability, communication, availability, relevant experience, learning agility, and alignment with Love (v.).

• Set clear and honest expectations about the work, including client needs, schedules, travel, attendance, documentation, professional boundaries, teamwork, and performance standards.

• Create a welcoming transition from recruiting into employment and confirm required screening, documentation, orientation, and initial training are complete before an independent assignment.

• Serve as the primary supervisor for Care Professionals after hire and build trusted relationships through regular contact, active listening, prompt follow up, recognition, and visible support.

• Complete/Assign required Care Professional touchpoints and development conversations at the cadence established by the company.

• Set clear standards and provide direct, timely feedback regarding attendance, communication, conduct, documentation, skills, teamwork, and quality of care.

• Coach for improvement using specific examples, clear expectations, appropriate resources, measurable next steps, and follow up dates.

• Independently deliver coaching and written corrective action in accordance with company policy. Obtain General Manager approval before suspension or termination.

• Address complaints and workplace concerns objectively, protect confidentiality, document facts, and promptly escalate safety, legal, ethical, or employee relations risks.

• Recognize strong performance and identify Care Professionals ready for additional training, responsibility, or Lead Care Professional opportunities.

• Use turnover, retention, touchpoint, engagement, and satisfaction results to recommend and implement practical improvements.

• Own and conduct Care Professional orientation, ongoing education, annual requirements, annual reviews, skills refreshers, and hands-on competency validation.

• Teach and evaluate essential care practices, including safe mobility and transfers, personal care, dementia support, professional boundaries, documentation, and use of relevant equipment.

• Conduct field observations and Care Professional quality or competency assessments as needed, including when a concern, skill gap, incident, or change in client needs requires review.

• Create improvement or retraining plans when a gap is identified and verify competency before the Care Professional resumes the affected task.

• Use qualified Lead Care Professionals to support introductions, training, or skill reinforcement when appropriate while retaining accountability for quality and completion.

Ask for and manage internal CP referrals

• Partner with Scheduling and Client Care to prepare Care Professionals for assignments, resolve fit or performance barriers, and support continuity of care.

•  Ask for and manage internal CP referrals

• Respond to Care Professional-related client concerns, investigate the Care Professional side of the issue, provide coaching or retraining, and communicate resolution steps to GM

• Review Care Professional injuries, incidents, and near misses; ensure timely documentation, follow up, and communication.

• Reinforce safe work practices through orientation, coaching, skills training, and field follow up.

• Provide local safety education and implement appropriate actions in response to safety trends identified by HR.

• Partner with the General Manager and HR on safety-related corrective actions and risk reduction.

• Promptly escalate urgent safety concerns and help protect clients, Care Professionals, and the organization from preventable harm.

• Maintain timely, factual, objective, and confidential records of interviews, orientation, training, competency assessments, touchpoints, coaching, corrective actions, field observations, and follow up commitments.

• Apply company policies and employment practices consistently and support compliance with wage and hour, equal employment opportunity, disability, leave, safety, privacy, and recordkeeping requirements.

• Communicate clearly and respectfully with Care Professionals, applicants, clients, families, office colleagues, and community partners.

• Maintain regular attendance and the flexibility to support occasional evening or weekend introductions, training, meetings, or urgent Care Professional needs.

• Perform other responsibilities reasonably related to the role and the needs of the business.

Key Performance Indicators:

• Care Professional turnover and retention performance against current company and office targets.

• Completion and quality of required training and competency validation.

• Completion of required Care Professional touchpoints at the established cadence.

• Care Professional engagement and satisfaction results and evidence of timely action in response.

• Timeliness and quality of coaching and corrective action documentation.

Required Qualifications:

• Three or more years of formal people management experience, including direct supervision of a frontline workforce, performance coaching, corrective action, and employee relations responsibilities.

• Demonstrated ability to conduct structured interviews, evaluate talent, make sound decisions, lead difficult conversations, and maintain appropriate confidentiality.

• Strong professional judgment, emotional intelligence, accountability, organization, follow through, and written and verbal communication skills.

• Ability to interpret retention, engagement, training, and performance information and translate it into practical action.

• Comfort using applicant tracking, scheduling, learning, documentation, communication, and reporting systems.

• Ability to learn, demonstrate, teach, and assess essential caregiving skills safely and consistently.

• Valid driver's license, reliable transportation, and required automobile insurance, with the ability to travel throughout the local service area.

Preferred Qualifications:

• Leadership experience in home care, healthcare, staffing, hospitality, or another high accountability service environment.

• Bachelor's degree in business, human resources, nursing, social services, organizational leadership, or a related field. Equivalent relevant experience will be considered.

• Experience leading training, skills validation, safety initiatives, or workforce retention programs.

Apply today!  We are excited to get to know you! 

We Care Senior Care/Home Instead is proud to be an Equal Opportunity Employer.