AeroGuard Flight Training Center, a pilot training school with headquarters in Phoenix, AZ, and four locations across the southwest, seeks an energetic, sales-oriented individual who can guide prospective students through the decision process to becoming an enrolled student. Enrolled students will then stay with the AeroGuard program for about 10 months, before becoming paid flight instructors at AeroGuard and then moving on to commercial airlines after about two years. With AeroGuard's projected growth, the person in this role must bring energy to this fast-paced environment, but also be able to follow processes to manage a book of leads that are delivered through marketing channels. Work will primarily be done via text, phone and in-person campus visits, and organized within the CRM system. The ideal candidate should possess:
- A track record of results-oriented success and exceptional customer service
- Ability to manage a high volume of inbound and outbound contacts daily with the appropriate documentation in the CRM software
- A self-starter attitude with the desire and will to succeed.
- Tenacity in follow through and follow up with prospective students in a timely manner
- Strong relationship building and communication skills
- Ability to work collaboratively in a team environment with other Enrollment Advisors and Enrollment Manager
- Flexibility to adjust and change as the business grows and changes
- Aviation experience a plus
- Supports and participates in the organization’s Continual Improvement Program to comply with ISO 9001:2015 requirements by adhering to processes and procedures
2.0 REQUIREMENTS
2.1 EDUCATION
- High School Diploma or equivalent
2.2 EXPERIENCE
- Sales experience; student recruitment sales required
- CRM Software / database and spreadsheet experience
- Relationship management and customer service experience
2.3 SKILLS AND ABILITIES
- Excellent oral and written communication skills.
- Proactive attention to detail, and follow up with prospective students
- Ability to identify problems or potential problems and develop and implement solutions.
2.4 KNOWLEDGE
- Microsoft office (word, excel, outlook)
- CRM skills and experience
2.5 EQUIPMENT/MACHINERY USED
- General office equipment such as facsimile, copier, personal computer, laminating machine, etc.
3.0 PHYSICAL AND SAFETYREQUIREMENTS
- Will be working primarily inside the facility.
- May have limited exposure to aircraft, simulators and equipment.
- May require prolonged periods of sitting or standing.
4.0 OTHERS
- Extreme attention to detail.
- Self-starter, does not wait for others to provide work, finds ways to keep busy or help others.
- Works with minimal supervision.
- Innovative/creative, finds faster ways to do things to save time to the organization and the client.
- Flexible/adaptable to fast changing pace and instructions according to client priorities.
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