CASA Program Coordinator

Do you love helping people?  Would you love to help people and their pets? 

Join the Santa Fe Animal Shelter's Animal Resource Center coordinating our CASA Program.  CASA stands for Community Assistance for Santa Fe's Animals.  We believe that pets belong happy, healthy and at HOME.  Work with our resource center to help us help families and pets stay together.

Job Summary:

Coordinate Santa Fe Animal Shelter & Humane Society’s diversion and intervention program (CASA Program) helping to keep Santa Fe’s animals happy, healthy, and at home. This position is part of the SFAS Animal Resources Center and the candidate for this position will also be filling in at the ARC desk as needed.

 Essential Functions and Responsibilities: 

• Coordinate Santa Fe Animal Shelter & Humane Society’s CASA Program. (Community Assistance for Santa Fe’s Animals)
• Work with ARC Specialists on case management to track and document an individual customer’s animal welfare needs via email, text, phone call, and in-person appointments and refer to the appropriate internal departments and outside resources, as needed.
• Coordinate CASA services that proactively identify and support underserved and under-resourced individuals and communities, including, but not limited to: victims of abuse, SHAP (Street Homeless Animals Project) for people experiencing homelessness, and the elderly in an effort to help them with pet ownership and to keep animals in homes.  Services include, but are not limited to: food bank and supply distribution, free spay/neuter, vaccines, microchips, ID tags, subsidized veterinary care, and other fee-waived services.
• In collaboration with the ARC Manager, the ARC team, City Animal Services, and County Animal Control ensure implementation of diversion and intervention program and appropriate delivery of CASA services.
• Maintain and improve the CASA statistics database spreadsheets. Create and manage documentation, statistics, and reports of individual cases and programmatic outcomes. The ideal candidate will be experienced with spreadsheet programs such as Google Sheets and Excel.
• Responsible for the ongoing cultivation, training and recognition of CASA volunteer team.
• Coordinate and oversee Food Bank distribution events; veterinary voucher; Home to Home Adoptions; and temporary, emergency boarding   services.
• Identify, develop and maintain partnerships with human service organizations to promote the SFAS diversion and intervention   program.
• Coordinate with the Development Director to apply for, manage, and report on grants for the CASA program.
• Work with and adhere to a prescribed budget.
• Assist with the creation of relevant manuals, PowerPoint presentations, collateral, and trainings.
• Attend and host outreach and engagement events in the community.
• Learn the customer service practices of the Animal Welfare Associate positions at the front desk and be able to fill in as needed.
• Participate as needed in special department projects.   
• Work as a team member with other departmental managers and staff.
• Maintain CASA Program supplies, equipment and storage areas clean and organized.
• Working with the SFAS PR team ensuring to maintain the information on SFAS website, FB and other social media platforms   regarding cremation services is current and an accurate reflection of   services provided.
• Practice self-care and boundary-setting.
• Uphold Santa Fe Animal Shelter’s mission and contribute to building a culture of philanthropy. 
• Maintain compliance with all company policies, procedures, workplace safety policies, compliances and regulations.
• Adhere to company uniform and professional standards at all times.
• Ensure a safe working environment and actively participate in SFAS safety programs.
• Perform other duties as assigned.

Education and/or Work Experience Requirements: 

• Experience with case management of vulnerable human populations.
• Ability to maintain a calm demeanor in in emergent situations and around customers who are exhibiting emotional and/or   disruptive outbursts.
• The ability to calmly and professionally de-escalate a situation.
• Well-developed interpersonal, public speaking, and written skills.
• Ability to perform multiple tasks and manage several projects simultaneously.
• Proficient in computer applications, databases, Microsoft and Google suites, and email.
• Strong sense of professional judgment and ability to maintain confidentiality.
• Cultivate and maintain positive relationships with supervisor, leadership, coworkers, volunteers and the general public –   promoting a strong collaborative team approach.
• Must come to work regularly and on time, foster collaborative relations with coworkers and supervisors - treating coworkers,   supervisory staff, members and guests with respect, courtesy.
• Must be able to work independently with minimal supervision.
• Bilingual (English/Spanish) a plus.
• HS diploma or equivalent.

Physical Requirements/Qualifications: 

•  The noise level in the work environment ranges from moderate to loud. The CASA Coordinator is regularly exposed to hot/cold temperatures, chemicals, and dust.  This position requires working both indoors and outdoors. The adherence to safety procedures and protocols is required.  The position requires the ability to lift heavy items such as 50 lb bags of dog food. 
• Must be able to regularly bend, squat, kneel, lift  and sit for long periods of time.
• Must possess a valid driver’s license or the ability to obtain one prior to appointment to position; clean driving record, and   ability to be insured by SFAS carrier to drive fleet vehicles.