Case Management Aide

Position: Case Management Aide

Talladega Regional Center | Office of Field Services

ABOUT ALABAMA INSTITUTE FOR DEAF AND BLIND (AIDB)

Alabama Institute for Deaf and Blind (AIDB) is the world’s most comprehensive education, rehabilitation, and service program serving individuals of all ages who are Deaf, Blind, DeafBlind, multidisabled, and their families. Founded in 1858, AIDB serves more than 30,000 infants, toddlers, children, adults, and senior citizens with hearing and vision loss throughout Alabama each year.

Our services span a lifetime and include five campuses in Talladega, a statewide network of regional centers, Early Intervention services, traditional and nontraditional educational opportunities in residential, day, and outreach settings, and a manufacturing facility known as Alabama Industries for the Blind (AIB), the state’s largest employer of adults who are Blind. AIDB’s three K-12 schools — Alabama School for the Blind, Alabama School for the Deaf, and Helen Keller School of Alabama — provide specialized educational services that empower students to achieve their full potential.

Our employees are among the organization’s most valuable assets and resources. We share a commitment to leveling the playing field for all. Our mission makes AIDB a unique place to work.

ABOUT THE ROLE

Our employees are among the organization’s most valuable assets and resources. We share compassion for leveling the playing field for all. Our Mission makes AIDB a unique place to work.

The Talladega Regional Center provides a continuum of services to individuals from infancy through adulthood. The Case Management Aide is an integral part of the Talladega Regional Center team by assisting with the development, expansion, and provision of unique programs and services for individuals who are Deaf, Blind, and/or DeafBlind. This role provides direct services in a variety of areas including money management, case management, supportive housing, transportation, and other Regional Center programs and services. 

A primary responsibility will be assisting with the Consumer Money Management Program by helping consumers manage their personal finances, like writing checks, paying bills, and keeping track of cash, income, or benefits. The service also includes training to help others acquire, retain, or improve those skills. The ideal candidate is one who is self-motivated, possesses good organization skills, attentive to details, and excels while working in a fast-paced team environment.

ABOUT YOU

You will play a vital role to ensure that AIDB’s culture is reinforced and that employees feel connected, recognized, and proud to be a part of the company. You will play a vital role in the lives of our consumers and be a part of the miracles that happen every day at AIDB. This will be accomplished by demonstrating flexibility, a positive attitude, and professional maturity. 

POSITION REQUIREMENTS

Basic Qualifications

• Education: High school diploma or GED required. 
• Fleet Coverage: Valid Driver License with an acceptable driving record and the ability to be insured under AIDB's insurance carrier. 

Preferred Qualifications

• Financial Experience: Experience in bookkeeping, accounting, banking, financial recordkeeping, cash handling, accounts reconciliation, or related financial responsibilities preferred. 
• Target Experience: Experience working with individuals with disabilities, human services, social services, healthcare, education, or community-based programs preferred. 

POSITION RESPONSIBILITIES

Consumer Money Management & Financial Support

• Program Administration: Assist the Social Worker in administering the Consumer Money Management Program. 
• Financial Guidance: Assist consumers with budgeting, financial planning, bill payment, banking transactions, and financial recordkeeping. 
• Documentation & Records: Prepare checks, receipts, deposits, and financial reports while maintaining complete and accurate documentation. 
• Account Reconciliation: Reconcile consumer financial accounts and maintain supporting documentation in accordance with AIDB policies and applicable regulations. 
• Safeguarding Funds: Safeguard consumer funds and ensure financial transactions are completed accurately, ethically, and confidentially.
• Skills Development: Assist consumers in developing money management skills that promote financial independence. 

Case Management & Direct Consumer Support

• Case Assistance: Assist Case Managers with consumer services, documentation, scheduling, and follow-up activities. 
• Appointment Coordination: Coordinate consumer appointments and assist with referrals and access to community resources. 
• Electronic Case Management: Maintain accurate consumer demographic and service information within AIDB's electronic case management system (ECM). 
• Transportation & Outings: Transport consumers and Regional Center staff to appointments, community activities, educational programs, and meetings using agency vehicles. 
• Onsite Support: Assist consumers during appointments by providing administrative or communication support as appropriate. 
• Community Integration: Support consumers in accessing community resources and participating in activities that promote independence and inclusion. 

Administration & Operations

• Clerical Support: Provide clerical and administrative assistance to Regional Center staff. 
• Records Maintenance: Maintain organized financial and consumer records. 
• Documentation: Prepare correspondence, reports, spreadsheets, and other administrative documents. 
• Customer Service: Answer telephone calls professionally and assist consumers, families, and community partners. 
• Program Support: Assist in planning, coordinating, and participating in educational workshops, community outreach events, consumer activities, support groups, and statewide AIDB programs. 
• Special Projects: Assist with special projects and initiatives that support Regional Center operations. 
• Schedule Agility: Ability to work a flexible schedule, including occasional evenings, weekends, holidays, or early morning hours based on consumer and program needs. 
• Physical Capabilities: Ability to safely lift, carry, push, pull, bend, stoop, and move up to twenty-five (25) pounds with or without reasonable accommodation. 
• Confidentiality: Ability to maintain confidentiality while handling sensitive consumer and financial information. 
• Software Proficiency: Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and working knowledge of Google Workspace (Gmail, Calendar, Drive, Docs, Sheets). 
• Communication & Organization: Excellent written and verbal communication skills alongside strong organizational, mathematical, and recordkeeping abilities. 

Professional Development and Certifications

• Sensitivity Training: Successfully complete AIDB Deaf and Blind Sensitivity Training within the first thirty (30) days of employment. 
• Sign Language Proficiency: Achieve a Sign Language proficiency level of SURVIVAL within twelve (12) months of employment and INTERMEDIATE proficiency within thirty-six (36) months. 
• Braille Competency: Demonstrate competency in reading and writing Braille by earning a minimum score of 80% on the AIDB Braille Skills Assessment Inventory within thirty (30) months of employment. 
• Ongoing Training: Successfully complete all required agency training and continuing education. 

Upon offer of employment, the applicant must submit to a fingerprint background check at an agency designated and paid by AIDB. This job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all job goals, qualifications, and responsibilities, and the employee may be required to perform other related duties as assigned.

BENEFITS:  Health, Dental and Vision Insurance Available

                        Alabama State TRS Retirement

                        Deferred Compensation Options Available

                        Paid Time Off

                      13 Paid Holidays

SALARY:      

• High School / GED (Scale C5 Rank 27): $14.00 - $16.24 
• 30 Semester Hours (Scale C5 Rank 29): $14.64 - $17.03 
• 60 Semester Hours (Scale C5 Rank 32): $15.69 - $18.30 

(Semester hours must be in a related field to receive credit) 

260 Days; Direct deposit required

This is a non-exempt position and is subject to overtime and/or compensatory time provisions of the Fair Labor Standards Act