Case Management Aide - Augusta, GA

Duties and Responsibilities:

• Assist Case Managers with in -person intake and eligibility screening by preparing and organizing intake forms and materials.
  
• Collect and review applicant documentation for accuracy and completeness.
  
• Enter data into case management systems and maintain confidential records in accordance with program guidelines.
  
• Respond to applicant questions and provide clear, respectful communication about the next steps in the process.
  
• Support the coordination of daily operations at field offices and recovery sites.
  
• Help schedule appointments and track applicant progress through the placement process.
  
• Collaborate with Case Managers, site leads, and local partners to ensure efficient service delivery.
  
• Identify and escalate concerns or issues to appropriate team members for resolution.
  
• Maintain professionalism and empathy while working in high -stress, fast -paced environments.
  
• Perform other job -related duties as assigned.
  

• Prior administrative, clerical, or support experience in human services, housing programs, or customer -facing roles is a preferred.
  
• Strong organizational and communication skills are required.
  
• Ability to handle sensitive information with confidentiality and professionalism.
  
• Must be comfortable working in a fast -paced and dynamic environment.
  
• Basic computer skills and the ability to learn data entry systems are required.
  
• Bilingual skills are a plus.
  
• Must be willing and able to work flexible hours, including weekends and evenings, during active deployments.
  

The Workforce Group a LEMOINE company is a Great Place to Work® Certified company.   We are a team of dedicated professionals that
pull together to meet the needs of communities partnering with
federal, state, and local governments.

We are an equal opportunity/affirmative action
employer. All qualified applicants will receive consideration
without regard to race, color, sex, national origin, age,
protected veteran status, or disability status.