Case Management Supervisor

Position Summary

The Case Manager Supervisor leads a team of Case Managers in providing oversight and
services to children and families. The Case Manager Supervisor ensures the team follows agency policy, the Texas Family Code and Minimum Standards of child placing agencies. This position interacts routinely with clients, judges, attorneys, children, school personnel and all other aspects of the community. The role of the Case Manager Supervisor is a fast-paced, high-energy position requiring daily assessment and decision-making of child safety issues, and permanency. Case Manager Supervision requires initiative to independently organize and manage numerous tasks associated with the position. This role also requires routine interaction with Texas Department of Family and Protective Services staff, parents, children, youth, caregivers, contract providers, civil and criminal court personnel, community representatives, and other partner agencies. Case Manager Supervisors manage and develop members of their team to ensure that services to children, youth and families are set-up timely and directed toward child safety, permanency and well-being. Case Manager Supervisors ensure their team is trained and proficient in the policy and service model for Texas Family Care Network.

Essential Roles and Responsibilities

1. Plans and manages unit operations to achieve goals and objectives for service delivery by monitoring caseloads, consulting with staff on case issues, approving leave and holding unit meetings.


2. Selects, manages, and develops staff through field visits, review of performance data, conferences, training, and performance evaluations.


3. Interprets program policy and procedures to unit staff, other agency staff, parents, children, youth, caregivers, the courts, CASA, other stakeholders, and the general public.


4. Evaluates unit performance through case readings, data reports, and observation of unit operations to ensure unit compliance with policy, procedure and service control requirements.


5. Develops and maintains effective working relationships between Texas Family Care Network Staff, Department of Family and Protective Services Staff, Child Welfare Boards, the general public, legal, medical, educational, and other community resources.


6. Leads a mobile unit of Case Managers who utilize technology.


7. Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.


8. Participates in on-call rotation and duties.


9. Performs other duties as assigned and required to maintain unit operations.

Essential Qualifications

• Education/Credentials/Licensure:


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  • A current Department of Family and Protective Services staff with a Bachelor’s degree from an accredited college or university, plus three years of full-time experience in Child Protective Services or child placement services in a public social services agency.
  
  
  • Valid driver’s license and current auto insurance.
  
  
  
  

• Experience:
  
  
  
  • Three years of documented full-time experience in a child-placing agency, in a residential child-care operation, or as a conservatorship caseworker or foster adoptive home development worker for the department. The experience must be in conducting assessments, service planning, or case management duties.
  
  
  
  


• Clearances:
  
  
  
  • State, FBI, and Child Abuse and Neglect Clearances; Mandated Reporter-Recognizing and Reporting Child Abuse training per state regulation.
  
  
  
  

Working Conditions

• Physical Demands: Requires vision, speech, and hearing and a moderate to high level of physical activity including sitting, standing, walking, lifting and carrying as required. Must be able to meet the demands and complete Therapeutic Crisis Intervention (TCI).


• Environmental Factors: School, community, residence, office, in-home.


• Working Hours: A non-traditional work schedule as defined by service needs and crisis “on-call”.