Case Manager

MISSION STATEMENT:

We say yes to people seeking help for addiction and mental health issues. We create pathways to recovery and purpose. We provide the right service at the right time, delivered by people with lived experience. We transform behavioral health systems through innovation, creativity and collaboration.

Job Description:

Responsible for providing case management services to participants within the program and will act as an advocate for the participant providing resources, case management, transportation as well as working with participants on pre- and post-treatment planning.

ROLES AND RESPONSIBILITIES:

• Maintains a relationship with all partnering agencies and referral sources.


• Efficiently document all billable interactions into OPUS, utilizing DAP note formatting.


• Coordinates with referral sources, involved family members, community agencies and other treatment providers to provide the best treatment and case management options for the individual participant’s needs.


• Provides motivational interviewing, social, and emotional support to participants entering and engaging in program.


• Create crisis stabilization plans as needed for participants exploring treatment and coordinate assistance from peer supports to accomplish immediate/crisis goals.


• Assists participants in identifying case management services; as needed, in accordance to best practices to provide linkage and advocacy that participants need. To include coordinating referrals that pertain to employment, mental health, housing, medical with local community clinics, social service agencies, continuing care and provide follow-up on all referrals made.


• Works with participants to develop and update personalized plans prior to program completion to ensure participants leave the program with a clear plan for continued housing, employment, support, and treatment needs.


• Assist participants in exploring available grants to aid them in getting funding for housing, transportation, education, and other needed items.


• Attends all relevant trainings and direct support meetings.


• Participate in training in areas related to improvement of service delivery.


• Attends staff meetings and works collaboratively with other staff in case staffing/review.


• Transport participants on assigned activities, case management services and outings as needed.


• Maintains a respectful relationship with participants, former participants, family members and peers.


• Performs other duties as needed and/or assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Associate's degree in human services or related field. An equivalent combination of education and experience may be accepted.


• If in recovery, one year of continuous sobriety prior to hire and active and continuing participation in a recovery support program, such as a 12-step program.


• Must obtain CDC II within 3 years of hire.


• Valid Alaska driver’s license and insurable under TRUE NORTH RECOVERY INC’s automotive insurance, which requires a driver to be at least 21 years of age.


• Continued employment is contingent upon receipt of a satisfactory state and federal background check.

PREFERRED SKILLS:

• Excellent verbal and written communication skills.


• Proficient with PCs and standard office equipment.


• Ability to make decisions and exercise good judgment.


• Ability to work independently with minimal supervision


• Ability to work under pressure and prioritize workload.


• Strong public speaking and organizational skills.


• Strong problem-solving skills.


• Observes participants rights to confidentiality.


• Ability to coordinate multiple activities.


• Equivalent combination of HSD or GED and experience may be accepted.

COMPETENCIES:

• Working with Others


• Assessing Strengths and Needs


• Planning Services


• Providing Services


• Linking to Resources


• Advocating


• Individualizing Care


• Documenting


• Behaving Professionally and Ethically

FULL TIME BENEFITS

• ICHRA Coverage for Employee Health Insurance Policy Reimbursement (Health Insurance Policy Reimbursement)


• 401K Plan - 100% Match Up To 5%


• Life & ADD Insurance Policy 100% covered by employer


• Vision and Dental Policy 90% covered by employer


• 10 Paid Holidays a Year


• Paid Time Off Accrual


• Paid Training and Credentialing


• Short term and long-term disability
  


• Monthly cash stipend


• Supplemental benefits including: critical illness insurance, accident insurance and hospital indemnity
  

PHYSICAL REQUIREMENTS

This role is primarily performed in an office building with standard office environment and controlled temperatures.  When working outdoors or at a job site the employee may be exposed to construction equipment or other moving objects/equipment; reference job site specifics.  The employee is occasionally required to lift and/or move up to 50 lbs. Employee is frequently required to sit, stand, walk, talk/hear, see, read, and personally interact with others.

Requesting an Accommodation: If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed.