Case Manager

QUALIFICATIONS 
• Agree with the statement of faith and core values, and be able to demonstrate these values 
to Crossroads Mission Avenue staff and guests 
• Ability to communicate effectively in a Christ-like manner and record information 
accurately 
• Maintain a high standard of personal morality and accountability, living above reproach 
in all areas of life 
• Possess strong interpersonal skills, including the ability to diffuse conflict and always 
treat Crossroads’ guests with dignity and respect 
• Ability to maintain confidentiality of all Crossroads activities, guests, donors, and staff 
information 
• Ability to maintain composure in stressful situations 
• Proven computer skills and willingness to become proficient with Crossroads Mission 
Avenue computer software 
• High School diploma or equivalent 
• Human Services experience desired, but not required 
• Hold a current CPR and First Aid Certification, or willingness to become certified 

DUTIES AND RESPONSIBILITIES 
Program: 
• Meet with guests enrolled in the PRP program a minimum of one time per week in order 
to monitor and encourage their progress as follows:  -     
Provide Christ-centered counsel that supports their recovery - - 
Confirm their fulfillment of each program phase requirement  
Refer guests to (and) assist them in contacting area agencies and organizations with 
which Crossroads partners  
• Engage in teamwork with guest, Operations Manager, and Case Management team to 
determine each assigned guest’s length of stay according to their efforts to succeed in 
their program and their current situation 
• Develop and maintain professional relationships with local agencies and organizations. 
Be familiar with their services in order to make informed referrals 
• Teach PRP classes on a rotational and assigned basis 
• Be able to communicate pertinent information concerning each guest’s welfare, progress, 
and status of stay to Operations Manager, Lead Case Manager, and partnering agencies 
• Lead current guests from a Christian perspective, empowering them to affect needed 
change in their lives and encouraging them to grow in their relationship with Christ 
• Identify gaps in services, and communicate your observations to your supervisor 
• Work with Lead Case Manager and Executive Staff to develop goals for Crossroads’ 4
Phase Transitional Living Program 
• Be on call on a rotational basis in case of emergencies involving guests 
• Work with Operations Manager to coordinate guest drug and alcohol testing as needed 
• Log and file program records neatly and properly, keeping guest information secure at all 
times   
• Assist guests with money management 
• Report maintenance concerns to Operations Manager using Crossroads Mission Avenue 
maintenance concerns protocol 
• Other duties as assigned