Case Manager

What You'll Do 

The Case Manager for the Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program will serve as the main point of contact for Customers (TANF recipients referred to Fedcap by the District of Columbia's Department of Human Services). The Case Manager will play a key role in coordinating all services to ensure that Customers are making meaningful progress toward preparing for and obtaining employment. Case Managers shall develop trusted working relationships with assigned TANF Customers and shall monitor Customer engagement and progress up through the first year of a Customer's employment. Case Managers shall coordinate multiple activities with Fedcap staff and other providers, as well as assist Customers in reporting work participation.
 

Your Responsibilities Will Include:

Case Coordination and Relationships

• Carry a caseload of approximately 50 unemployed and unenrolled program participants
• Conduct at minimum 25 participant interactions a week including bi-weekly coaching sessions and/or weekly non-compliance/re-engagement attempt meetings
• Coordinate and develop relationships with all external Providers (including Secondary Service Providers, District Agency Providers, School, Employers, and Community Providers) as well as Teammates and ensure that participants are making meaningful progress toward employment.
• Review DHS-administered assessments, develop and amend participants’ Detailed Individual Responsibility Plans (DIRPs), and help participants overcome barriers to program engagement and participation.
• Develop trusted working relationships with assigned TANF participants and monitor participant engagement and progress up through participants' first year of employment.
• Provide counseling, intervention, and program action planning and delivery.
• Facilitate the successful utilization of job readiness training, rapid job searching, job retention services, and/or education services.
• Document activities, participation, compliance, and employment progress in the Electronic Case Management (ECM) systems.
• Stress urgency and ownership, guiding participants through a learn-by-doing process during their service planning and delivery.

Participant Program Participant Participation

• Achieve 80% Work Participation Rate (WPR) on caseload by collecting, verifying, and processing timesheets and/or paystubs for entire caseload weekly
• Complete weekly attempts at non-compliance for the 20% of the caseload not meeting WPR, including phone calls, emails, letters, and home visits, and re-engaging those participants who are responsive, or confirming sanction status with DHS for those who are not.
• Coordinate multiple activities outlined in the participant’s DIRP and assist participants in reporting work participation.
• Ultimately responsible for the engagement of Participants and works with all staff to identify appropriate activities, resources, and supports for participants.

Performance Management and Reporting

• Consistently meet or exceed performance targets and KPIs, including job placements, employment retention, school completions, case closure due to earnings, customer satisfaction, and audit scores.
• Ensure 100% accuracy in internal data systems, including timely recording of employer activity, jobseeker interactions, and placement outcomes
• Work closely with internal teams to maintain service consistency and accountability, improving overall efficiency in services
• Responsible for capturing and recording employment information and then working closely with the Customer to maintain and obtain job promotions and/or salary increases on the job.
• Diligently verify and report all aspects of Customer milestone achievements to DHS.
• Assist in compiling data for reports, including but not limited to, Customer timesheets and placement and retention reports.

Ongoing Professional Development and Adherence to Standards

• Observe all policies and procedures and attend all required training and certifications as scheduled.

You're a great fit for this role if you have: 

• Bachelor's degree in social work, social services, counseling, business administration, or related field from an accredited institution.
• Three (3) years' experience in vocational rehabilitation, case management, or related field
• A minimum of (5) five years’ case management experience in lieu of a bachelor’s degree is acceptable; and/or work experience determined to be acceptable to the agency.
• Bilingual in Spanish a plus.

Compensation

$25.00 hourly

Equal Opportunity Employer