Case Manager

Summary/Objective
The case manager coordinates and monitors the assessment, treatment planning process and follow-up for each
Veterans client and/or resident, and serves as an advocate and liaison for and on behalf of Veterans’ rights and
benefits.

The ideal candidate thrives in an independent work environment. Time management is critical as this program is very
fast-paced. The HCHV Case Manager can support up to 20 homeless Veteran clients in VTC's emergency shelter
program. These Veterans clients participate in a short-term program ranging from 60-180 days with the goal of attaining
permanent housing as quickly as possible.

This position requires excellent documentation skills and understands the Department of Veteran Affairs (VA) system
as it relates to healthcare (VA Medical), income (Service connection), and housing (HUD/VASH). This person will also
need to understand Section 8 and County managed programs (SNAP, Medicare, Medicaid, GA, SSDI/SSI, etc.)
The HCHV Case Manager will work closely with the HCHV Lead Case Manager, coordinating with a variety of external
client contacts to ensure successful operation of this program. Excellent communication skills are a critical component
to success in this role.

Essential Functions

• Meet with assigned residents at least once a week


• Performs daily unit checks


• Consult with on site Licensed Clinician, Lead HCHV Case Manager and Program Manager for appropriate
  guidance when working with clients with mental health components to case management.


• Coordinate and schedule the interdisciplinary treatment planning meeting and writes Individualized Treatment
  Plan specific for each client’s program.


• Facilitates community resource availability based on client needs (e.g., day program, guardians) to ensure
  maximum social integration.


• Evaluates, facilitates and monitors services and clients’ progress in relationship to established goals and
  objectives. Documents goal progress weekly.


• Focuses and maintains rapport and positive client relationship as central component to treatment and case
  management support.


• Monitors treatment plan follow-up, services to residents and over-all conditions in the homes. Works with
  housing department to coordinate work orders and make necessary improvements. Follows up problem
  areas with the Lead HCHV case manager and/or Program Manager.


• Facilitates client application for eligible benefits (e.g., VA, SSI, Medicaid, SSB, Medicare).


• Assist Veteran clients in obtaining gainful employment or registering for education/training.


• Reviews and coordinates with the team and provider on decisions involving hospitalization, respite and
  transfers/level-of-care changes. Implements plan of action. Maintains ongoing dialogue with intake regarding status changes.

• Submits weekly client status, and program participation in weekly case conferencing meetings


• Document and follow-up on critical incidents


• Completes discharge note in the client record on planned discharges. Completes comprehensive
  discharge summaries on planned/unplanned discharges within 24 hours.


• Provides crisis intervention for assigned caseload


• Maintains minimum of five face-to-face client contacts per month


• Maintains assigned client records as required by client record procedures


• Manage Crisis Phone on a rotating schedule

Competencies

• Customer/Client Focused


• Maintains Professional Communication with staff and clients


• Proficient in Problem Solving Complex Issues


• Technical Capacity


• Personal Effectiveness/Credibility/Initiative


• Collaboration Skills


• Flexibility

Work Environment
While performing the duties of this position, the employee travels by automobile and is exposed to changing weather
conditions. The employee works in varied residential environments based on assigned caseload. This position
performs tasks that may involve exposure to blood, body fluids or tissues. All appropriate and proper safeguards,
procedures, and policies are expected to be followed at all times.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to
talk or hear. The employee is regularly required to stand, walk, sit; use hands to finger, handle or feel objects, tools, or
controls; and reach with hands and arms. The employee frequently lifts and moves up to 30 pounds. Specific vision
abilities required by this job include close vision and the ability to adjust focus.

Required Education and Experience

• Degree in human services field (e.g., social work, psychology) from an accredited college or university, or
  combination of education and two to five years’ relevant experience.


• Must have and maintain a valid state driver's license, maintain automobile insurance coverage, and have
  access to an automobile.

Preferred Education and Experience

• Master's degree and associated credential/license in social work or related field


• Two years or more of experience working in community mental health


• Proficient with client assessment skills and a knowledge of mental health disorders and substance use disorders.

• Proven experience with de-escalation and crisis intervention techniques.


• Credentialed Substance Abuse Counselor
  

Additional Eligibility Qualifications
Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, and
governmental regulations. Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and
the public.

AAP/EEO Statement
The Veterans Transition Center provides equal employment opportunity to all individuals regardless of their race,
color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other
characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure
that applicants are employed and employees are treated during employment without regard to any of these
characteristics. Discrimination of any type will not be tolerated.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any
time with or without notice.

Classification: Non-exempt / Hourly / Full-time

Reports to: Program Manager

Salary (DOE): $28.00 - $32.00

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

Schedule: 

• Monday to Friday


• Rotating On-call


• 8 hour shift

Work Location: In person