Case Manager - Homeless Guest Services

Position Title: Case Manager – Homeless Guest Services 

Reports To: Director of Homeless Guest Services 

Department: Homeless Guest Services 

General Function: The Homeless Guests Services Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.  

Position Requirements:  

• Bachelor’s Degree in Psychology, Sociology, Social Work, etc., OR equivalent social work/client-facing experience  

• Administrative competencies to handle homeless program logistics 

• Displaying leadership and compassion to our guests  

• Personable, amiable, and adaptable in a team environment  

• Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks  

• Attend department meetings or check in meetings with the Director of Homeless Guest Services 

• Experience working with people without homes 
   

Principal Activities:  

Provide individualized case management to shelter guests. 

• Develop a clearly written case management plan for services and objectives for assigned caseload  

• Meet with guests regularly  

• Maintain accurate data in computer databases and logs  

• Build trust and rapport with guests  

• Provide appropriate referrals  

• Assist guests with transportation needs  

• Track guest progress and provide updates and report to HGS team and other SBRM staff  

• Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care  

• Provide crisis intervention services when needed  

• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients  

• Work in collaboration with other agency and program staff to coordinate services  

• Participate in evaluation and trainings to better respond to client/community needs  

• Perform case management activities including (but not limited to):  

• Intake assessments and evaluations.  

• Providing emergency and special service related to legal, medical or mental health issues.  

• Establishing program goals and priorities.  

• Conducting scheduled case management meetings with guests.  

• Referring residents to essential services such as housing, county benefits, education etc.  

• Coordinating plan implementations with other staff.  

 Be a contributing member of the Homeless Guest Services team. 

• Meet with Homeless Guest Services team to discuss operations and guests  

• Keep team apprised of guest issues and concerns  

• Maintain good rapport with Men’s staff and security personnel with a willingness to work together to solve difficult problems  

• Act as a responsible party, alongside SBRM Men’s Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property  

• Support the Emergency Shelter Team as needed  

• Assist with piloting new Homeless Guest Services initiatives and programs 

Compensation and Benefits: 

• $24.00-$27.00 (depending on experience) 

• Company sponsored retirement plan with a 4% match 

• 15 vacation days, 12 holidays, and paid sick time 

• Employer sponsored health benefits (100% of employee premium and 40% of dependent premiums) 

Effect on the End Result:  

This position contributes to the stabilization and transformation of our homeless guests. In the end, you will walk alongside individuals as they rebuild their lives.