Case Manager I (ICMS)

This position will work as part of a permanent supportive housing case management team. This position provides Intensive Case Management Services (ICMS) to formally homeless individuals and families with chronic medical conditions and co-occurring disorders, who are high utilizers of the Department of Health Services (DHS) hospital and outpatient system. Under the direction of a Tenant Services Supervisor, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). 

This framework provides the CM-I (ICMS) with tools that reflect best practices to motivate tenants to achieve their goals in a non-judgmental manner. The CM-I (ICMS) will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants. The CM-I (ICMS) will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) and the CHAMP (DHS) database.

Responsibilities

• Work with a diverse caseload of tenants who have been marginalized and experience many barriers including chronic homelessness, trauma, medical, mental health and substance use
• Conduct individual assessments to make proper referrals and provide appropriate level of services to tenants
• Maintain daily and weekly contact with all tenants
• Collaborate with tenant to develop individual goal plans aimed at improving overall well-being and housing stability 
• Create and provide group supportive services to tenants
• Maintain proper documentation and current case notes in a computerized database system (CHAMP and HMIS)
• Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing
• Provide coverage for programs which are occasionally conducted during evening and weekend hours
• Provide crisis management services to support tenant housing retention, increase income and build community engagement
• Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abuse
• Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis
• Transport tenants in ACOF van to various agencies such as LACDMH, DMV or other support group meetings
• Work cooperatively and cohesively with other Services and Property Management Staff including participation in bi-weekly property meetings, trainings and emergency interventions

To perform effectively in this position, the CM-I (ICMS) must have:

Basic Qualifications

• Bachelor’s degree from an accredited college or university 
• Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness
• One (1) year experience utilizing a client tracking database system
• (6) months experience utilizing evidence based practices in a social services field
• Demonstrated experience in developing and facilitating providing life skills groups
• Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook)
• Communicate effectively both in verbal and written formats
• Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote community and independent living skills
• Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances
• Proficiency with the CHAMP and HMIS database systems
• Ability to provide crisis management services in challenging environments
• Proficiency with keyboarding skills to produce correspondence, email and reports
• Experience working in a setting striving towards a team-building environment
• Valid California driver’s license
• Access to a personal vehicle to be used to conduct ACOF business
• Ability to meet California minimum and ACOF insurance requirement 

Preferred Qualifications

• Bilingual (English/Spanish)
• Ability to provide basic case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis
• Demonstrated experience in developing and facilitating providing life skills groups
• Knowledge of the Coordinated Entry System and a familiarity with the LA HAT
• Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems