Case Manager - Smyrna

Essential Functions:

• Provide case management and related services to participants in support of the program’s financial, mission, training, continuous quality improvement and marketing goals.


• Ensure that highest quality, individualized services are delivered to program participants with a focus on the mission of Goodwill of North Georgia.


• Interview participants concerning work history, education, vocational interests and goals, social, economic, and medical background as well as other related factors.


• Conduct orientation for new participants in regards to program services, polices and procedures.


• Maintain regular contact with referring agency and/or funding provider(s) to manage cases and promote Goodwill programs and services for potential referrals..


• Provide individualized vocational counseling and guidance; teach life skills, work adjustment, transportation training, employment skills or other related curricula to participants on caseload.


• Maintain all documentation and records of program participants.


• Prepare reports and summaries required for applicable funding and regulatory sources.


• Ensure smooth transition of cases across services and programs as necessary.


• Observe and meet with participants on the job in community-based work sites.


• Coordinate supervision of all participants to ensure program quality and consistency.


• Support and advocate for the program participant and their right to a higher quality of life through work within the parameters of the program.


• Ensure protection and confidentiality of participant’s rights.


• Ensure ongoing supportive counseling and crisis intervention as needed by coordinating referral to and utilization of community resources.


• Maintain all documentation and records of program operations.  Separate, open, review and maintain participant case files and documents according to Career Services polices and procedures.


• Prepare professional development plan (PDP) and engage in quarterly updates in achieving goals.


• Comply with Agency, Career Services, CARF, federal and grant regulations, policies, standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.


• Participate or lead program advisory council, community advisory boards and/or associations related to trade as assigned.


• Maintain quality relationships  with community partners


• Participate in community and Goodwill meetings as needed or as assigned.


• Attend majority of quarterly targeted training forums (TTF)


• Completion of all Career Services core training


• Support the operations of the Career Center site.


• Other duties as assigned.

Job Requirements and Qualifications:

• Bachelor’s Degree in a vocationally related field (vocational rehabilitation and disability studies or related that may include, but not limited to degrees in education, special education, social work, or psychology), and

• Two years of experience in case management, linking with community resources, special education, instruction, vocational evaluations and / or assessments.


• Master’s Degree in a rehabilitation counseling or a counseling related field, preferred

• Working knowledge of case management, interviewing, and counseling techniques. 


• Strong analytical, writing and communication skills.


• Experience with medical, psychological, social and vocational aspects of disability and/or economic disadvantage; community resources, occupational information and job readiness.


• Must be proficient in the use of computer systems and Microsoft Office Suite.


• Ability to facilitate positive actions and growth of participants in a flexible geographic work environment and working hours where self-direction, prioritizing and organizational skills are crucial to success.


• Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals


• Must have access to and maintain reliable transportation and a clean motor vehicle report (MVR).

Working Environment Conditions/Requirements:

• The ability to push, pull and lift 20lbs. with or without accommodations.


• Must be able to safely operate a vehicle and have a valid driver’s license.


• Must be able to meet all physical requirements to perform all duties relating to Career Services including driving, material handling, transporting and carrying documents, handbooks and various supplies.