Case Manager Supervisor

SUMMARY:  

The Case Manager Supervisor will report to the Chief Prevention and Recovery Officer and oversees Case Management across SFRC’s services in Santa Fe. This position is responsible for leading and developing SFRC’s Case Managers, setting best practices and informing standards of care, facilitating team meetings, planning and providing training for new hires and other team members as needed, and interviewing new Case Manager candidates. The Case Manager Supervisor works closely with SFRC’s Case Manager Supervisor in Gallup and the leadership of Santa Fe’s women’s and children’s program to collaboratively manage and develop Case Management best practices and systems across the organization. The Case Manager Supervisor adheres to all the responsibilities of the Case Manager position and works as part of the interdisciplinary team to facilitate and coordinate clients’ continuum of care activities, ensuring optimum utilization of community resources, service delivery, and compliance with external agencies and referral sources requirements.? The Case Manager Supervisor facilitates and prepares the clients for success in their next phase of treatment and when returning to their community and facilitates wraparound case management consistent with the CCBHC Criteria.  

DUTIES AND RESPONSIBILITIES: 

The Case Manager Supervisor’s responsibilities include, but are not limited to: 

• Implement and oversee targeted case management services providing intensive case management addressing SDOH factors for individuals served, consistent with CCSS and CCBHC criteria. 
• Assess the SDOH needs of CCBHC clients at admission and throughout services to determine collaborative goals in a person-centered care environment.  
• Ensure the needs of individuals served are addressed throughout treatment. 
• Assures clients have access to resources throughout treatment and upon discharge from services, and especially during critical transitions such as from hospitalization or correctional settings.  
• Serve as liaison with community services to assist the client with identified goals and needs and provide services in coordination with DCO’s consistent with CCBHC model.  
• Liaison with family, friends, partners, and outside resources to create a supportive environment and ensure continuity of care.  
• Educate the participants on behavioral health, promoting healthy resources, and daily skills training to provide the highest quality person-centered care.  
• Work closely with members of the interdisciplinary care team to address daily concerns, intervening if crisis intervention is required, and offering additional directives for care to provide the highest quality person-centered care.  
• Assist participants in developing an aftercare plan so that they will feel confident upon exiting the program that they have the resources required to facilitate the continuity of care.  
• Uphold participant confidentiality in accordance with company policies and procedures and local, state, and federal laws and regulations.  
• Maintain case files and other required documentation according to agency policies and train Case Management staff to adhere to those standards.  
• Regularly identify and maintain relationships with new employment, housing, medical, and other community resources.  
• Schedule personal business and legal appointments and general case management for clients  
• Ensure all documentation is completed in a timely manner  
• Administrative Supervision of Staff (approving timecards/time off request, progressive discipline, scheduling, performance appraisal, and working with HR to recruit, hire and train)  
• Maintain reports of services and deliverables related to multiple grant initiatives fulfilling contracts including but not limited to local, state, and federal funding. 
• Other duties as assigned.  

MINIMUM QUALIFICATIONS: 

Skills/Knowledge/Abilities: 

1. Excellent written and verbal communication skills with the ability to effectively communicate with diverse populations  
2. Cultural and diversity understanding and awareness  
3. Interpersonal skills that promote and encourage teamwork  
4. Advanced knowledge of HIPAA and confidentiality  
5. Advanced knowledge of behaviors and emotions related to addiction  
6. Advanced knowledge of community and referral resources for clients’ diverse needs  
7. Skills in documenting effective case management notes  
8. Competency in Case Management and related modalities, such as CCSS, Recovery Capital, and SDOH 
9. Proficient use of standard office equipment and systems: phone, copier, the computer including Microsoft Office Word and Outlook tools.  
10. Mastery of E.H.R. system 
11. Ability to coordinate volunteer and vocational activities for participants  
12. Critical thinking/problem solving  
13. Ability to manage a variety of tasks and organize workload  
14. Attention to detail  
15. Proficient in data and reporting for grant-related deliverables 
16. Maintain effective professional relationships with all levels within the organization  
17. Familiarity with community resources including mental health, social, financial, educational, housing, employment, childcare, and other support that may be required.  
18. Ability to build rapport with clients  

Education and Experience: 

1. High School/GED required 
2. Addiction treatment counseling: 1 year (Preferred)  
3. Case Management certification (Required) - ACM (Accredited Case Manager), CCM (Certified Case Manager, RN-BC), or CPSW (Certified Peer Support Worker)  
4. Current CPR/First Aid Certification (or willingness to become certified)  
5. Unrestricted NM Driver’s License